One-Stop-Government
Under the banner of One-Stop Government, our solutions provide public sector employees with the tools necessary to meet the varied needs of the general public.
This ushers in a shift from a function-based to a case-based approach in the public sector. Let us look at one example to illustrate this point: when an individual registers his new address with the police, these details are automatically updated in all relevant documents and databases.
This shift forms the basis for an efficient community office and is one of the requirements for smooth online processing via the Internet. Full or partial automation of administrative procedures, together with a case-based approach, helps reduce costs and increase efficiency. A changeover of this magnitude would not be possible without the support of a powerful IT system.
With this in place, public and government employees now have the ability to fully process a majority of public requests and petitions. The processes performed at community offices are the first to undergo this transformation. Once this is completed, the next step involves the gradual expansion to include other areas of public administration.
The general public also benefits from this approach: Gone are the days when a member of the public had to visit several government offices and talk a string of civil servants. Now, this is all done at one counter with just one contact person. This saves time, simplifies customer contact, reduces the desk-time of documents, and cuts users’ learning curves.
Further information:
Contact
eGovernment, Public Sector, public administration, public authorities, Citizens' Advice Bureau, modern administration, modern authority, one stop government