Microsoft Dynamics CRM | Navision | Axapta
Win over your customers from the B2B and B2C sectors with targeted added value concepts from arvato systems. With Microsoft Dynamics NAV and Microsoft Dynamics AX, we provide you with specialized ERP solutions that are especially effective in optimizing your business processes at locations around the world.
Microsoft Dynamics CRM assists you with the full optimization of your customer-oriented processes, ranging from campaign management to sales management.
The collected data helps you to become better acquainted with the behavior and preferences of your customers. As part of our Business Intelligence solutions, analytical CRM allows you to shape intelligent marketing campaigns.
The CRM solution is quick to implement and integrates communication channels from the fields of marketing, sales and service center systems, while ensuring both a targeted sales pitch and optimal support of the sales force using mobile access options. Business-relevant and useful add-on services such as address and credit rating checks round off our CRM package.
As a certified Microsoft Dynamics CRM 4.0 partner, we offer the following services in addition to standard system implementation:
- CRM strategy and process consulting
- Professional system launch including data migration and project management
- Development of customer-specific features
- Integration with e-shops, partners and self-service portals
- Operation in the ISO/IEC 27001-certified arvato systems data centers
- Service management based on ITIL
- Continuous support and further system development
- Support hotline and remote support
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