Our services include initial consultations and call center design, ordering and management of telephone numbers, skill-based call-flow programming, the integration of telephony and multichannel communication systems via inbound/outbound voice, fax, e-mail, and automatic voice messaging, right up to reporting.
We provide exactly the information required for directing business activities, from real-time reports for monitoring the service center load to daily/weekly/monthly statistics that record service quality or generate billing figures.
Complex routings, fallback scenarios, CTIs, IVRs, and voice portals are routine services, as is instructing employees in the use of call center applications. Short-term switching of service numbers in our number pool and full-scale change management guarantee customers a decisive competitive advantage: speed.
We furthermore offer tried and proven modules for integrating CRM systems, such as the SAP or Microsoft CRM system. These facilitate consistently fast access to customer data, which in turn enables the highest level of customer support in your call center. |
