Call Center Solutions - arvato systems

<h1>Call Center Solutions</h1> <p>We offer complete call center solutions featuring a broad range of integration options for optimal customer relationship management. Our scalable service center modules can easily be combined into customized packages.</p> <p>Our services include initial consultations and call center design, ordering and management of telephone numbers, skill-based call-flow programming, the integration of telephony and multichannel communication systems via inbound/outbound voice, fax, e-mail, and automatic voice messaging, right up to reporting.<br> <br> We provide exactly the information required for directing business activities, from real-time reports for monitoring the service center load to daily/weekly/monthly statistics that record service quality or generate billing figures. <br> <br> Complex routings, fallback scenarios, CTIs, IVRs, and voice portals are routine services, as is instructing employees in the use of call center applications. Short-term switching of service numbers in our number pool and full-scale change management guarantee customers a decisive competitive advantage: speed.<br> <br> We furthermore offer tried and proven modules for integrating CRM systems, such as the SAP or Microsoft CRM system. These facilitate consistently fast access to customer data, which in turn enables the highest level of customer support in your call center.</p> <p>Further information:<BR> <a href="javascript:contact('287','1290','EN');";>Contact</a><br> <a href="http://www.inin.com/" target="_blank"><img src="/page/_img/motive_interactive.jpg" border="0" alt="Interactive Intelligence"></a><br> <a href="/page/_cnt/Telephone_Brochure.pdf" target="_blank">_Brochure Telecommunication</a><br> </p> <BR><BR>Call Center, Contact Center, Interactive Intelligence, Call Center solutions, extensive possibilities of integration, scalable CRM module, administration of telephone numbers, skill based programming of call flow, multi channel communication, inbound and outbound voice, fax, e-mail, real time reports, CTI, IVRs, Voice portals, call center applications, service numbers, SAP CRM system