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ArvatoSystems_Microsoft-CRM_164992005

Microsoft Dynamics CRM

The Panoramic View on Your Customer Data

Modern companies need a holistic view on their customer data - Microsoft Dynamics CRM networks all customer and business processes and contributes to modern customer management with powerful functions. This platform supports modern digital customer communication with optimized processes and promotes productivity and collaboration among your employees. 

The platform is available via PC as well as mobile. Sales, marketing and service centers have access to the same data, regardless of their location. This efficient data maintenance, presentation and preparation ensures higher productivity - and increases sales and customer satisfaction.

Management has extensive reporting and evaluation options at its disposal, e.g. as dashboards, for the strategic control of business in the respective areas. If desired, Microsoft Dynamics CRM can either be made available as an online version of Microsoft or can be hosted as an on-premise version in a conventional data center.

Microsoft Dynamics 365 - Your Digital Transformation Partner

Operations: Well-founded decisions for secure and steady growth
Field Services: Modern communication for high customer satisfaction in service
Project Service Automation: Embedding of projects into the company organization
Customer Insights: Intelligent evaluations for a more individual customer approach

Functionalities: Proven Tools for Successful Customer Relationships

Sales

Sell more, better and faster thanks to the digital intelligence of Microsoft Dynamics CRM.

  • Analyze your pipeline and sales performance.
  • Quickly and securely identify new business opportunities.
  • Increase the productivity of your sales force with the integration of additional Microsoft customer management tools.
Marketing

Reach customers in a more targeted way via all communication channels.

  • Get a holistic picture of your customers from a sales and marketing perspective.
  • Use your data and experience evaluations for an individual approach.
  • Develop your marketing strategy and evaluate the results.
Service-Center

Significance and efficiency in customer service

  • Consolidate your communication channels into a single database for optimal Omnichannel service.
  • Provide your customer service with an easy-to-use and intelligent knowledge base.
  • Monitor the performance of your customer service for continuity in customer satisfaction.

The Benefits of Microsoft Dynamics CRM at a Glance

Standard solution and still individual

Microsoft Dynamics CRM provides a framework as a standard application and many on-board functionalities. This allows your processes to be mapped individually to suit your business model and corporate culture - for a CRM system that meets your needs.

Modular design principle

Microsoft Dynamics CRM offers solutions for business relations. Decide which processes you want to start with and expand the focus as required. This allows you to quickly start your daily business with your new Microsoft Dynamics CRM.

Microsoft integration

Microsoft Dynamics CRM can be connected with all Microsoft products, be it the Office family, SharePoint, Power BI or Cortana Intelligence. Your employees can continue to use familiar user guidance and work methods.

Add-Ons for extra functionalities

Many third-party extensions are now available for Microsoft Dynamics CRM. You can use add-ons to solve additional functionalities and do not have to have them developed additionally.

One solution for many requirements

Microsoft Dynamics CRM brings such an extensive solution portfolio with it that it can be used for the most diverse companies - regardless of industry and size. 

Home made reporting and customizing

Microsoft Dynamics CRM can be configured by users themselves in a few simple steps. For example, you can create and adapt many evaluations yourself or carry out small customizations.