E-world 2024 | 20-22 February 2024

The constantly growing amount of data is both an opportunity and an ever-greater challenge for utilities. Big data remains a core element of modern technologies. However, generating added value from this treasure trove of data requires clever solutions. To achieve this, we rely on artificial intelligence (AI) systems that can recognize meaningful correlations and derive alternative courses of action even in massive data sets.
 

Whether individual process steps are to be automated by robot-controlled process automation (RPA) or entire process chains are to be processed by hyperautomation, the automation possibilities are unlimited, even for utilities, depending on the complexity. The topics of process mining as well as specialist applications, such as a clearing cockpit for market communication, can save resources via process automation.

Since the advent of comparison portals, a new energy supplier can be found quickly. Therefore, if a utility wants to inspire its customers and retain them for a long time, it must think ahead and rely on the right solutions. Microsoft Dynamics 365, for example, offers energy supply companies an optimal supplement to their established systems with modular applications. For example, a 360° view of customers can create entirely new customer experiences: KPI-driven marketing campaigns, automated offer workflows or alerts for churn prevention can be expressed in low-code or no-code. What the Microsoft standard lacks, on the other hand, is the specific know-how surrounding the energy industry. We have taught Dynamics 365 precisely these special specialist processes in the form of our energy industry solution.

Our IT solutions meet all the regulatory requirements of the German energy market. Against the backdrop of the MsbG amendment, we enable an accelerated rollout of smart metering systems by reducing bureaucracy and distributing costs fairly. As a central data hub for measured values, we will continue to focus on the secure communication connection of smart meter gateways.

With our highly automated SaaS solution AEP Energy Supplier for market communication and billing, the cost to serve can be significantly reduced. Even short-term regulatory adjustments (e.g. those at the turn of the year 22/23) can be implemented on time, so that energy suppliers can always act and bill in line with the market. 

The AEP Market Communication implements the mandatory adjustment of regulated market communication in the energy sector on schedule as of 01.10.2023.

The challenges of the energy transition require new approaches to the operation and support of SAP system landscapes. As powerful cloud-based platforms, SAP S/4HANA and SAP Business Technology Platform (BTP) support utility companies in the ever-evolving energy market by consistently aligning themselves digitally and remain competitive. In addition, there are a variety of alternatives to the SAP stack, which we at Arvato Systems are also very familiar with.

Our Enterprise Architecture Management supports energy supply companies in developing an IT strategy based on the corporate strategy and the current pain points. Based on the corporate and IT strategy, our IT experts develop a Target image of the IT, survey the status quo of the IT landscape, and develop a transformation plan.

Regarding IT outsourcing, operation, and support of IT systems, Arvato Systems is a reliable partner for utilities: from consulting to migration and implementation to process. And whether SaaS, PaaS, or IaaS - the possibilities for business use of cloud services, in particular, are diverse. They are essential for implementing digital business models with agility, flexibility, and efficiency. And our experts are happy to provide support.

Accessible, location-independent, and productive in real-time: With Microsoft Office applications, employees can fully access corporate knowledge and engage in collaborative exchange anywhere and anytime. As a cloud solution provider, Arvato Systems is helping to make this a reality. Our IT experts integrate Microsoft cloud solutions into any utility IT ecosystem - customized and adapted to existing licensing models.

The IT Security Act 2.0 (IT-Sig 2.0) has been in force since 01.05.2023 and requires operators of critical infrastructures, for example, to take security precautions to detect attacks. Energy providers are not the only ones who can rely on the best security solutions to protect their data and applications in the Arvato Systems data centers. With topics such as IT security, risk management, and compliance, our security services go far beyond the physical protection of IT systems.

The Arvato Systems solution green.screen professionalizes environmental reporting and balancing of greenhouse gas emissions within the CSRD reporting obligation and EU taxonomy as a Bafa-listed energy management system (ISO 50001).