The Salesforce CRM Cloud
Make customers the focus of everything you do
Functions of the Salesforce CRM Cloud
Like most market-leading CRM systems, the Salesforce CRM Cloud covers the three pillars of modern CRM to provide optimum support for your processes: marketing, sales, and service.
Benefits of Salesforce CRM at a Glance
Efficient
Increase productivity in sales with the Salesforce CRM Cloud.
Integration
One important feature of the Salesforce CRM Cloud is how easy it is to integrate and modify.
Future Marketing
Modern 360° marketing through intelligent linking of IT systems.
Personalization
Your marketing and sales activities are fully tailored to your target group.
Marketing Automation
Marketing automation is one of the core modules of the Salesforce Cloud.
The Salesforce Sales Cloud – More Efficient Sales with the World’s Leading Sales Application
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artificial intelligence
artificial intelligence
Get more out of your CRM data than you expected. Salesforce Einstein, the artificial intelligence in Salesforce, learns why orders are accepted or rejected and helps you focus on promising sales opportunities. Einstein can also give recommendations about which steps can most likely help you generate more revenue with your customers.
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Acquire Orders
Acquire Orders
All information about your customers is stored centrally in a single system, giving you a 360° panoramic overview and helping you to achieve your goal. Customer information, all interactions with customers: everything at a glance. No need to spend hours searching through different systems, Excel spreadsheets, or files. This will help you complete your orders more quickly and improve your success rate. All in one system.
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Increase Productivity
Increase Productivity
Whether you are a field sales or in-house sales representative, AI and many other features such as automatic data collection, workflows, and alerting help you use your working hours more productively at a time when business processes are growing more complex every day.
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Generate and Classify Leads
Generate and Classify Leads
Accelerate your lead processing times and improve your conversion rates: With Salesforce, you can enrich your leads until they are high-quality enough for sales. These leads are then automatically passed on to the right employees at the right time. And since Salesforce concurrently helps you measure the effectiveness of your marketing campaigns, the quality of your leads will improve.
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Basis for Decision-making
Basis for Decision-making
All information is stored in a central location. This information can help you set the right priorities and make decisions more quickly – from anywhere in the world, on any device (laptop, smartphone, tablet, etc.).
The Salesforce Service Cloud – First-rate Service. Anytime, Anywhere
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Personalized Customer Service
Personalized Customer Service
The demands of customer service are constantly growing. To meet your customers’ needs, you will often have to offer personalized service that goes far beyond the standard.
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Impress Your Customers with Intelligent Customer Service
Impress Your Customers with Intelligent Customer Service
Predictive support is a new trend in customer service. Inform your customers of issues before they arise, and resolve them right away. The Service Cloud provides you with tools to predict your customers’ needs in advance.
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Customer Support Across All Channels
Customer Support Across All Channels
Create personalized customer journeys that cover all channels. Start your processes from the customer journey in sales, customer service, and commerce. This will help you connect all the touchpoints where customers come into contact with your company.
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