The digital transformation is increasingly influencing the user behaviour of end consumers. Communication and interaction are increasingly taking place in the digital environment. Digital knowledge in the form of data and information is available without restriction. This also has an impact on the relationship with their customers, who are becoming increasingly demanding.
For companies, this means that business processes must be consistently thought out from the customer's perspective. They must meet the customer's desire for self-determination, automation and digitization. Excellent customer service with a free choice of media is assumed. With multichannel communication solutions, you meet the requirements of your digital customer and lay an elementary foundation for customer satisfaction, new customer acquisition, customer loyalty for the entire digital customer service.
Today and in the future, digital service is a basic requirement for your existing customers. They are no longer satisfied with invoices that are delivered by post. They demand an overview of their account, their invoices and master data at any time, as required and in real time - whether on the move, via smartphone or in front of their home computer.