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Order Management with aroma®

Omnichannel means omni-convenience -

Inspire customers, maximise margins

Explanation Video

Implement Omnichannel Processes Efficiently and Economically

Consumer shopping behavior has changed: Customers expect a consistent shopping experience across all channels. While customers' demands are rising, the economic pressure on companies is increasing at the same time.

To deliver compelling customer service across all touchpoints and earn money at the same time, companies must handle all omnichannel processes highly efficiently and optimize them from a business perspective.

A consistent, cross-channel shopping experience for your customers requires the dovetailing of all systems. The challenge is usually to link long-established classic store processes with e-commerce systems set up in parallel and numerous new processes and systems.

The best solution for this task is our Order Management System: aroma® is consistently designed to integrate and control all processes along the entire retail value chain. In this way, we put our retail customers in a position to respond flexibly to changes in customer buying behavior at any time - and improve returns at the same time.

The Benefits of aroma®

Inspire customers seamlessly

Manage economically successful

Simplified IT architecture

Inspire customers seamlessly

Customers expect comprehensive services, such as the option of being able to pick up, pay for or return items purchased online in stores.

We have developed aroma® to enable this outstanding service. This is ensured by extensive basic functions and expansion modules such as the Service Center Module and the In-Store Module for all omnichannel store processes including ship-from-store with functions such as:

  • Click & collect
  • Online reservation of stocks in stores
  • Pick-in-Store and Ship-from-Store
  • Endless Aisle: Take orders in the store for articles that are currently not in the area
  • Connection of cash register systems and management of financial processes
  • Customer Service Module for perfect customer service
  • Managing prices and campaigns

Arvato Systems has supported retailers in numerous countries with regard to omnichannel processes. These decades of experience have gone into the aroma® order management system - so that you too can easily inspire your customers.

More about customer service

Manage economically successful

Shareholders expect sustainable growth and returns. To achieve this, omnichannel processes must also be highly automated and optimized. Benefit from our experience and the latest version of the order management system aroma® with numerous functions that have been tested in practice and which specifically save money, such as

  • Risk and fraud checks of incoming orders
  • Identification of the optimal place of delivery of articles independent of the order location according to criteria such as inventory, capacity, costs, time or customer status
  • Control of the accompanying financial processes
  • Efficient mapping of all required omnichannel store processes (such as ship-from-store)
  • Comprehensive reporting with alerts and hints for next best actions
  • Comprehensive control and configuration options, including the option to launch new countries quickly and to efficiently target business partners from the logistics, transport, customer care or finance sectors.

Modern trade is an art. The cost-efficient mapping of processes is an essential part of it. aroma® makes a central contribution to the efficient mapping of all omnichannel processes and thus improves the bottom line of retailers.

More about economic efficiency

Simplified IT architecture

For many companies it is a matter of course that an e-shop system is needed if they want to implement e-commerce. But this assumption, which sounds so obvious, is wrong. Those who have a powerful order management system such as aroma® and other common expert systems can (but of course do not have to) confidently do without an e-shop system within the framework of the usual e-commerce IT architecture. Talk to us to find out how you can simplify your IT and save on an e-shop system.

More about IT architecture

The Most Important Functions of aroma®

Distributed Order Management

Manage your omnichannel processes, inventory & fulfillment in the central business logic where all inventory, delivery locations, items, orders and customers are held


Realize flexible assortment expansion through dropshippers in up to 24h

Customer Service

Give your service team the perfect control center, even for requests such as replacement deliveries or the allocation of bonus points


Offer your store employees an efficient and intuitive tool: from Click & Collect and in-store payment processes to Pick-in-Store and Ship-from-Store

Prices & Promotions

Manage prices and promotions centrally for all channels and keep the perfect overview, also to pay out the right amounts in case of partial returns

More about Prices & Promotions


Make yourself independent of service providers and increase your flexibility with reduced costs

More about administration

Reporting & Alerts

Detect anomalies early so challenges can be proactively managed

More about Reporting & Alerts

Benefit From Our Experience

> 15
years in the Omni-Channel
> 50
customers in the area of order management
> 25
billion euros Omni-Channel order value processed
> 150
> 10,000
branches served
> 250.000
orders per day realizable


Whitepaper - Omnichannel Order Management

Our whitepaper reveals the best practices retailers can use to address the challenges of omnichannel order management.

Your Contacts for Omni-Channel Solutions

Dr. Nasser Kaspari
Expert for eCommerce
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Pierre Bremehr
Expert for eCommerce