Customers expect comprehensive services, such as the option of being able to pick up, pay for or return items purchased online in stores.
We have developed aroma® to enable this outstanding service. This is ensured by extensive basic functions and expansion modules such as the Service Center Module and the In-Store Module for all omnichannel store processes including ship-from-store with functions such as:
- Click & collect
- Online reservation of stocks in stores
- Pick-in-Store and Ship-from-Store
- Endless Aisle: Take orders in the store for articles that are currently not in the area
- Connection of cash register systems and management of financial processes
- Customer Service Module for perfect customer service
- Managing prices and campaigns
Arvato Systems has supported retailers in numerous countries with regard to omnichannel processes. These decades of experience have gone into the aroma® order management system - so that you too can easily inspire your customers.
More about customer service