Arvato Systems Conversational AI
Our chatbot solution
Our chat offers, and language assistants meet the enormous increase in the text- and language-based communication in customer support and automatically answer their customers' inquiries - anytime and anywhere. By using Conversational AI, they reduce costs and offer customers a time-saving and continuously available way to answer questions.
Beyond the hypes
Arvato Systems' chatbot approach provides a state-of-the-art solution where customer service is the main focus. Our chatbot platform relies on state-of-the-art tools, our many years of expertise in customer experience management, and the know-how of our AI specialists and software developers to develop a flexible and future-proof bot platform.
Added Value Approach
Arvato Systems delivers pre-modeled intents and entities for essential industries such as banking and insurance, telecommunications, travel, and hospitality, etc., reducing project training time and accelerating implementation.
Integration into business processes
The individual business processes that can be integrated into the dialogues of a chatbot allow a deep integration into your existing systems and optimization of your current business processes.
The internally developed analysis and reporting component combines real-time reports and historical data and provides relevant KPIs for the use of chatbots and actionable insights for optimizing NLU and dialog processes. Individual, user-defined reports can be provided on demand.
Standardized business processes
For each chatbot, there are a few processes that are always needed. Here you can fall back on a constantly growing number of already integrated processes (e.g. customer satisfaction, authentication, sending general e-mails, sending the conversation progress as e-mail, callback agreement, and much more).
All relevant data and information on the chatbot can be accessed via standardized, rest-based interfaces.