Modernization of specialist procedures Stage screen

Modernization of Specialist Processes for the Administration

Renew frontend and backend together

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Dr. Norbert Ahrend Profilfoto
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Modernizing Specialist Processes and Making Them Fit for the Future

The modernization of specialist procedures is a key lever for providing administrative services digitally, efficiently and securely. Many systems are technologically outdated, difficult to maintain and only have limited connectivity to portals, registers and overarching workflows. User interfaces and process support are often not aligned with today's expectations. Data models, interfaces and security mechanisms have grown heterogeneously and are susceptible to faults and errors. Modernizing specialist processes therefore means renewing the front end and back end together and establishing modularity and interoperability.

 

Arvato Systems works with you to design the integrated modernization of specialist processes - from the development of an ambitious target image to secure operation.

Implementing the Modernization of Specialist Processes in the Administration

Your challenge

Your specialist processes are functionally established, but technically and professionally outdated. Front ends are not very user-friendly and process changes are difficult to implement. The backend lacks clear interfaces, the data models have grown historically and the architecture is difficult to maintain. Your specialist processes are not yet fit for register modernization. Operation generates high costs.

The target image

The specialist processes are state-of-the-art, with user-centered interfaces, end-to-end digital processes and clear interfaces. The backend architecture is modular, testable and quickly adaptable. Data can be used consistently and interoperably. The standards of the German architecture are implemented. Security and verification are integrated from the outset.

Our solution

We jointly develop a target image and roadmap and implement the modernization of your specialist processes iteratively. This includes UX redesign, process harmonization as well as API and data modernization. We ensure migration and parallel operation through test automation, security by design and clear handover criteria.

Advantages of the Modernization of Specialist Procedures for the Administration

Intuitive user guidance

Modern user interfaces and end-to-end processes reduce media disruptions and queries. This increases the quality of service and reduces the workload of the specialist departments when processing cases.

Needs-based configuration

Modular backends, consistent APIs and automated tests shorten release cycles. Changes to laws and procedures can be implemented more quickly and securely.

Improved integration

Standardized interfaces and consistent data models create connectivity to registers, portals and workflows. This allows automation potential to be tapped into.

Our Services for the Modernization of Specialist Processes

Clarity about objectives and priorities

Together with you, we develop a functional and technical target picture for the modernization of the specialist process. We analyse functional requirements, technical debts and operational risks and prioritize modernization modules for the frontend and backend. In doing so, we define guidelines for architecture, interfaces, data and information security. The result is a roadmap with concrete implementation steps.

Increased user-friendliness and configurability

Together, we modernize the frontend and backend so that processes run digitally and user-oriented end-to-end. We revise the UX and role logic, harmonize the process steps and reduce media disruptions. In the backend, we decouple functions into clearly defined components, establish APIs and consistent data models. In this way, we create the basis for tapping into automation potential and register modernization.

Reduction of operating costs and risks

Together, we plan and manage the migration so that ongoing operations remain stable. We define migration objects, cutover strategies and acceptance criteria and use automated tests and monitoring. Security requirements and verification management are integrated at an early stage so that testability is guaranteed at all times. This allows functions to be migrated step by step without risking downtime or loss of quality.

Frequently Asked Questions and Answers on the Modernization of Specialist Procedures

  • The modernization of specialist procedures refers to the technical and functional renewal of procedures used in the administration to process administrative tasks. The aim is to make systems more user-friendly, interoperable and easier to operate.

  • Many specialist procedures have grown historically, are difficult to maintain and can only be adapted to new requirements to a limited extent. Modernization improves digital performance, reduces operating costs and makes it easier to connect to portals, registers and workflows.

  • Frontend and backend should be considered together. Only if user interfaces, processes, data models, interfaces and security mechanisms are renewed together can a resilient and future-proof solution be created.

  • Register modernization increases the requirements for connectivity, data quality and standardized interfaces. Specialist procedures must be modernized in such a way that they can work reliably with registers and overarching digital processes.

  • Arvato Systems supports the administration from the development of objectives through technical and functional implementation to secure operation. The focus is on pragmatically modernizing specialist processes, reducing risks and improving connectivity to digital administration.

Your Contact for Public Administration

Dr. Norbert Ahrend Profilfoto
Dr. Norbert Ahrend
Experte für die Digitalisierung des öffentlichen Sektors
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