Digitization Partner for Insurers and Financial Service Providers

Efficient, integrated business processes are the key to sustainable success, even in the insurance and finance sector. With our ERP solutions based on SAP S/4HANA, we bring your system landscape up to date. From strategic implementation and customisation to automated processes, data warehousing, and business technology platforms, we create transparency, speed, and customer satisfaction. 

Confidential customer data and regulatory requirements make cyber security a business-critical task for insurance companies and financial service providers. Our comprehensive IT security solutions range from preventive measures and security monitoring to emergency management. With customised security consulting, we protect your systems from attacks, ensure compliance, and maintain your customers' trust.

The path to the cloud presents insurers and financial service providers with special challenges, from regulatory requirements to protecting highly sensitive data. We support you with superior cloud solutions that combine security, control, and flexibility. Whether public, private, or hybrid cloud, we offer customized architectures, integrated security and compliance concepts, and reliable operation. This allows you to benefit from the advantages of the cloud while remaining audit-ready and future-proof. 

A modern IT workplace is the basis for efficient and location-independent collaboration. Particularly in regulated industries such as insurance and financial services, the highest data protection standards, information security, and user-friendliness must be met. Our digital workplace solutions ensure smooth processes, simple information procurement, and networked collaboration in the home and office.

Increasing regulatory requirements, technological complexity, and the pressure for digitalization demand clear structures and future-proof IT landscapes. Especially after mergers or organizational changes, Enterprise Architecture Management helps to harmonize evolved system landscapes and leverage synergies. EAM creates transparency to harmonize business strategy, processes, and IT in a targeted manner. It is the basis for sustainable Digital Transformation.

Many legacy applications are business-critical, but knowledge about them is often no longer available. A lack of documentation makes operations more difficult, slows further developments, and makes companies dependent on individuals. With AI-supported application documentation, we create transparency in the system inventory, enable structured knowledge transfer, and lay the foundation for greater efficiency.

Mainframes and legacy systems form the backbone of many companies, but they also pose a growing challenge. High operating costs, a lack of expertise, and a lack of flexibility are slowing down innovation. Our AI-supported application modernization automatically transfers existing functionalities to new, future-proof environments.

Whether individual tariffs, automated processes, or better risk assessment, data and artificial intelligence have long since become key drivers of Digital Transformation in insurance and financial services. The targeted use of intelligent technologies opens up new opportunities to leverage efficiency potential, meet regulatory requirements, and simultaneously exceed customer expectations of tomorrow.

Customer communication does not end with processing – it thrives on fast, precise, and legally compliant responses. But this can be a challenge, especially when dealing with large volumes of cases. With automated outbound management, we help you to create personalised letters efficiently, send them across multiple channels, and document them in an audit-proof manner. This saves time, reduces the workload for specialists, and ensures a consistent, professional image. 

Rising claims costs, a shortage of skilled workers, and demanding customer expectations call for new, digital approaches to claims settlement. With intelligent automation solutions along the entire process chain, we make claims management more effective and efficient, and thus ready for the future. 

Whether it's a claim report, a change of address, or a contract document, incoming information is the starting point of every customer process. However, increasing data volumes, new input channels, and unstructured formats make rapid processing difficult. With intelligent document processing, we ensure automated capture, classification, and data extraction of your incoming documents. This enables lower costs, better data quality, and a noticeably faster customer experience. 

Today's customers expect relevant content, personalised communication, and seamless digital experiences across all channels. With innovative technologies such as artificial intelligence, chatbots, and marketing automation, we help you reach your target groups in a targeted manner and inspire them in the long term. Through professional customer experience management, we design individual customer journeys, increase conversion rates, and promote long-term customer loyalty.