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IT Solutions for Retail and the Consumer Goods Industry

Successful Retail(ing) Through Digital Transformation and Innovation 

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Worth Knowing
Partnerships and Associations
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We Support Your Value Creation Process in Modern Retail

Digitalization is an important and forward-looking task for retail companies and consumer goods manufacturers. Rising logistics costs, volatile supply chains, a shortage of skilled workers, and changing customer needs require new, digital answers. At the same time, modern IT solutions for retailers offer enormous opportunities to optimize processes, reduce costs, and strengthen customer loyalty in the long term.

 

Whether ERP systems for retail, warehouse management systems or CRM software we support you with scalable, industry-specific technologies along your entire value creation process. Our expertise ranges from e-commerce platform integration and the development of a successful omnichannel strategy to the optimization of online shops and personalization through AI-supported tools in e-commerce.

Sustainability ESG

The carbon footprint is becoming increasingly important for reasons of social responsibility and as an image factor for retail and the consumer products industry. Anyone who produces consumer goods in a CO2-neutral manner has a clear competitive advantage today. However, energy consumption and the associated greenhouse gas emissions must be precisely recorded and documented. Therefore, rely on the right monitoring and improve your energy consumption through stringent energy efficiency management and comprehensive sustainability management.

Immersive Technologies

Immersive technologies such as augmented reality (AR), virtual reality (VR), and the metaverse are changing the way customers interact with brands and products. They enable realistic, digital shopping experiences that create emotional connections, build trust, and open up new touchpoints along the customer journey.

Robotics for Retail

The use of Robotics in the retail and consumer products industry has increased significantly in recent years. For good reason! From warehouse management to goods delivery, robotics can play an important role in logistics to increase productivity and reduce costs. Robotics can also enhance various customer touchpoints such as stores, supermarkets or shopping malls to optimize the flow of goods and make consulting and sales processes more efficient.

Sales & Customer

Successful sales channels require smooth process flows - online and offline. The right IT solutions support your store processes, bring more transparency to your customer, inventory and product management and make your sales processes more efficient through intuitive store systems. With content management, you can optimize your Internet presence from the online store to the marketplace and thus optimally play on your customer journey via various channels, such as social media or loyalty programs. 

Omnichannel

Today's customers expect a seamless shopping experience across different channels. With innovative technologies such as e-commerce platforms, order management systems, big data analytics and artificial intelligence, processes can be optimized, efficiency can be increased and customers will be better understood and advised. Also you can create a competitive advantage by meeting your challenging market environment with the right Omnichannel solutions that fit your needs. 

Supply Chain

Particular challenges in the Supply Chain of the retail and consumer products industry include the improvement of supply chain transparency, the reduction of supply bottlenecks, the increase of flexibility and the implementation of sustainability strategies. With cloud solutions as well as state-of-the-art AI, Big Data and Robotics solutions, you can sustainably digitize and automate these processes. This saves you time, costs and CO2 and inspires your customers with fast and efficient processes

Data & AI

Artificial intelligence (AI) and generative AI are catalysts for the digital commerce strategy of retailers and the consumer goods industry. They optimize state-of-the-art technologies and keep digital commerce competitive. When used correctly, retail and consumer goods companies benefit from AI-supported data analysis, personalized customer approaches and ultimately a higher conversion rate. AI also automates processes and creates resources for specialist staff. A clear data and AI strategy harbors growth potential and makes digital retail more efficient.

ERP Core

With the help of ERP core solutions such as SAP S/4HANA, business processes in companies in the retail and consumer goods industry can be made more efficient and competitive. These systems integrate and optimize operational processes such as materials management, sales and project management. The use of ERP core solutions reduces complexity and costs, increases transparency and control and minimizes manual tasks through automated workflows. In this way, ERP solutions support retail companies in successfully overcoming the challenges of digitalization and making their business processes fit for the future.

Security & Risk Management

IT security is a crucial success factor for all companies that pursue a digitization strategy and thus need to protect themselves against cyber attacks. To prevent risks, innovative security services can complement and protect the digitization process right from the start, so retailers and consumer products manufacturers can secure their digital infrastructure and protect confidential customer data at the same time. 

Cloud and Data Center Transformation

By transferring important IT processes to the cloud, companies are made fit for digital business models and data-driven business. The retail and consumer goods industries in particular are benefiting from new opportunities around Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service (IaaS).  

Modern Workplace

Companies can make workplaces even more attractive today by moving to the cloud: State-of-the-art tools, such as Microsoft 365, enable the transformation to an accessible and location-independent working environment. For the retail and consumer products industry, this not only favors more agility on the market, it also facilitates collaborative exchange within the company - whether in production, sales, e-commerce, warehouse management or stationary business. 

Assortment Intelligence

New competitors, new sales channels and changes in purchasing behavior are forcing retailers and consumer products manufacturers to constantly adapt their strategies. This is the only way they can optimize their product range, meet customer needs and determine optimal prices. Last but not least, topics such as demographic change, sustainability, technological leaps, or daily events require comprehensive transparency of the market data. So with the right IT solutions, you can bring your product range to the right target group.

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As your partner for Digital Transformation in retail, we provide you with holistic support from strategic consulting to implementation and operation. With a strong digital backbone and innovative solutions, we create the basis for future-proof business models. Invest now in intelligent IT systems to automate your processes, strengthen your brand, and delight your customers with a seamless, personalized shopping experience online and offline.

Assortment Intelligence
Supply Chain
Omnichannel
Sales & Customer
Robotics for Retail
Sustainability ESG
Immersive Technologies
Data & AI
Modern Workplace
Cloud and Data Center Transformation
Security & Risk Management
ERP Core
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"Arvato Systems is much more than a service provider - it is a trusted partner and advisor. We have a deep connection with the company, and it has been essential in helping us demonstrate how AWS can support our evolving business model."

Extract from Our References

EAI Service Architecture and Data-Center-Migration for Lekkerland
platbricks® WMS at HTH Logistic Solution
Online Shop Hosting in AWS for OBI
E-Commerce Solutions for Dr. Wolff
platbricks® WMS for Ludwig Häberle Logistik GmbH

Partnerships and Associations

BVOH - Bundesverband Onlinehandel e.V.

The Bundesverband Onlinehandel e.V. sees itself as a spokesperson and representative of the interests of medium-sized multi-channel online retailers. As part of our membership, we contribute our IT know-how to the realization of a secure and successful online trade.

EHI Retail Institute

The EHI Retail Institute stands for market-oriented research by retailers for retailers. As a member of the EHI community, we contribute our IT Know-How to innovation projects related to e-commerce, in-store, logistics and retail trends. 

ECC Köln / IFH Köln

As a brand of IFH KÖLN, the ECC KÖLN brings together decision-makers in digital retail: As a member of the networking platform ECC CLUB, we contribute business-relevant IT Know-How for retailers and manufacturers in various channels. 

GS1 Germany

GS1's standards are the global language for efficient and secure business processes, valid across company boundaries and continents. As part of a worldwide network, GS1 works with its customers and partners to develop market-driven and future-oriented solutions that directly contribute to business success.

Microsoft

As a long-standing Microsoft partner, we cover a broad Microsoft portfolio and support our customers with consulting, transition, and with customized services. From Azure and networked communication solutions to innovative platform services in areas such as Big Data and AI.

SAP

For many years now, Arvato Systems and SAP have been working in a close partnership. Whether SAP Customer Experience (CX) or SAP S/4HANA - with great passion and excellent know-how, we help our customers to select, adapt, and implement the best SAP solution for their requirements.

Amazon Web Services

As a member of the AWS partner network APN, Arvato Systems supports its customers in using the worldwide portfolio of AWS Cloud Services for their own innovations and thus accelerating their Digital Transformation. We have even set up our own "Arvato Systems AWS Business Group" for this purpose.

Google Cloud

As a Google Cloud Partner, Arvato Systems offers secure, flexible, and scalable Google Public Cloud Services for digital business. In addition to hosting and operation, Google Cloud offers integrated and combinable AI products and ready-made AI solutions.

Zucchetti

Zucchetti Group designs software, hardware, and IT solutions and innovative services specifically designed to meet the needs of small, medium, and large enterprises.

Certifications

Rely on us: information security, quality management, IT service management. For our customers, we regularly have our performance measured and extensively certified. You benefit in the long term from our adherence to the highest quality standards and our technological expertise in the form of a trusting and highly professional collaboration.

Worth Knowing about the Digital Transformation in Retail and the Consumer Goods Industry

  • A cloud transformation enables retail companies to modernize their IT infrastructure, automate processes and react more flexibly to market changes. Central data storage and scalable cloud solutions enable companies to work more efficiently, reduce costs and create personalized customer experiences.

  • The selection of an ERP system depends on your business processes, your company size and your integration requirements. Pay attention to industry-specific functions, scalability and interfaces to existing systems such as POS or warehouse management. A well-founded needs analysis and an experienced implementation partner are crucial for success.

  • A successful omnichannel strategy combines online and offline channels to create a seamless customer experience. This requires a central database, integrated systems such as CRM, POS and e-commerce platforms and a clear customer journey. Find out more about the omnichannel solutions from our in-house Unified Commerce Suite aroma® here.

  • Optimize loading times, simplify the checkout process, and rely on personalized product recommendations through AI. Transparent delivery information and a mobile-friendly design increase conversion rates and sustainably reduce abandonment rates.

  • By using logistics software such as Warehouse Management Systems (WMS) and Transport Management Systems (TMS) can make supply chains more efficient. Real-time data and AI-supported forecasts help to avoid bottlenecks, shorten delivery times, and minimize delivery delays through IT solutions.

  • AI supports retail companies in automating processes, optimizing inventories, and personalizing customer approaches. It recognizes patterns in purchasing behaviour, improves product recommendations, and increases conversion rates. Ready for AI in retail? Get to know our AI companion program here.

  • Modern CRM systems enable a targeted customer approach across all channels. In combination with personalized recommendations, this creates a consistent, individual shopping experience that strengthens customer loyalty and increases satisfaction. Here you will find our solutions for a perfect customer experience - from UX design to CRM system.

  • Immersive technologies such as augmented reality (AR), virtual reality (VR) and the metaverse are revolutionizing the shopping experience in retail. They enable customers to experience products virtually, interact in digital showrooms or receive personalized advice with the help of avatars - regardless of time and place. For retail companies, immersive technologies offer new opportunities for differentiation. They increase customer loyalty, promote brand awareness and create innovative touchpoints along the customer journey. In this blog article share experiences and a look into the future of online retail.

Current Insights

Commerce Spotlight

Your newsletter "Commerce Spotlight" from Arvato Systems with information about the retail & consumer goods industry. Subscribe now for free!

Current blog articles

Learn exciting insights into the digital transformation in retail and the consumer goods industry from our experts.

Arvato Systems becomes a member of the Bundesverband Onlinehandel

Collaboration to increase the visibility of the potential of Digital Transformation in online retail.

Downloads

Whitepaper: Kickstart for the digital commerce journey

Find out how AI is changing online retail - with 5+ use cases, tips for implementation & practical knowledge for your digital strategy in retail.

White paper: B2B E-Commerce Maturity Model

Our B2B e-commerce maturity model provides you with a tool for precise positioning that helps you plan a transformation roadmap for B2B e-commerce.

White paper: "AI in Logistics"

In this white paper, we describe the importance of AI for the logistics industry, present some use cases, and provide tips and advice on what to consider when implementing AI solutions.

Your Contact for Retail & Consumer Goods

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Alexander Mosch
Expert for Commerce