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YOUR CONTACTS
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Global B2B eCommerce Presence

Belimo

Using B2B eCommerce for an Integrated Digital Customer Journey

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Consistent customer experience and proximity form the basis of your business success. Integrating all of the relevant channels, including the Internet, PoS, mobile, and print, allows you to fully exploit the potential of eCommerce. Learn more about our solutions for the perfect customer experience.

Customer Benefits

Optimized customer journey to tap potential
Introduction of a new, consistent design
Mapping complex product configuration rules
Significant improvement in performance
Roll-out of the solution in the U.S. and Canada
Simple roll-out in additional countries through blueprint approach

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Arvato Systems has proven to be the ideal partner for our project. The collaboration across departments and countries on the global level has worked very well.

BELIMO AG
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Background Situation

American and Canadian customers of Belimo’s existing eCommerce offering faced a problem. The shop system based on the SAP IPC Variant Configurator couldn’t sufficiently map the complex configuration options and pricing regulations of the Belimo product catalog. The resulting response times, which could take as long as over three minutes, made Belimo’s eCommerce offering unappealing for clients in the U.S. and Canada. As a result, Belimo’s B2B eCommerce channel was largely unable to tap its potential.

Vision

The previously heterogeneous marketing and eCommerce application landscape had to be merged into a global, consolidated online presence. Belimo aimed to pursue this initiative and underscore its position as a provider of innovative, high-quality products through a clear, consistent global brand message. As such, Belimo would provide its customers with an integrated, state-of-the-art digital customer journey for use on desktops as well as mobile devices. This global solution would also address existing performance problems during product configuration.

Solution

The globally aligned Arvato Systems team made this possible by successfully rolling out an integrated platform based on Magnolia CMS 5.5, SAP Hybris B2B Accelerator 6.2 (now SAP C/4HANA Commerce Cloud), and the latest version of SAP CPQ 2.0 (Configure, Price, Quote). A further key task consisted of implementing the new design, which was created under the overall project leadership of Arvato Systems.

About Belimo

Belimo is the world market leader in developing, manufacturing, and selling drive solutions for regulating and controlling heating, ventilation, and air conditioning systems. Its core business consists of actuators, control valves, and sensors. The company operates worldwide and has facilities in over 80 countries. Thanks to its consistent focus on market needs and groundbreaking innovations, BELIMO has been setting standards in the field of HVAC drive and valve technology since 1975.


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Your Contacts for Belimo

Dr. Nasser Kaspari
Expert for eCommerce
MA_Roland_Pommer_Schweiz (1)
Roland Pommer
Expert for eCommerce