Optimize your input management with intelligent automation

Use Case

Advantages

Our Services

For years, input management has played a decisive role in insurance companies' efficient processing of inquiries such as claims notifications and bank and address changes. Smooth and speedy recording and processing of information from various sources - be it paper documents, emails, or online forms - helps improve customer satisfaction and speeds up the entire claims settlement and contract processing process.

The insurance industry faces the challenge of efficiently managing a large number of different input sources. The complexity and diversity of these channels are constantly increasing, with the digital channel with unstructured data being a key driver of this complexity. Automation and integrating input information into existing systems are often the most significant hurdles. In addition, compliance with legal requirements and data protection poses ongoing challenges, especially when dealing with sensitive customer data.

With intelligent document processing, we support companies in optimizing their processes through intelligent automation. Our solutions for the automated capture and classification of incoming documents and integration into existing systems significantly reduce errors and processing times. In addition, our data protection-compliant solutions ensure compliance with all regulatory requirements.

Automation in Inbound and Outbound Management

Initial situation

Insurance companies face the challenge that incoming inquiries from customers are often incomplete or incorrect. The increasing mix of different channels with unstructured, missing, or incorrect content increases the susceptibility to errors. This leads to lengthy manual entries and multiple checks of the data by employees.

These error-prone processes not only raise backlogs but also raise operating costs, as considerable time and human resources are spent on corrections and processing. In addition, the shortage of skilled staff delays processing customer concerns, resulting in dissatisfaction and a negative customer experience.

Vision

Our vision for inbound and outbound management is the complete automation and optimization of customer inquiries. Using modern technologies, requests can be quickly and seamlessly integrated into the target systems without manual intervention.

Automated follow-up processes, such as document forwarding and processing of documents, ensure an efficient process from inquiry to response, without delays. This solution not only increases efficiency within the company efficiency but also improves direct dialogue with customers and significantly speeds up processing times.

Solution

Start with our optimization assessment to gain an initial, neutral insight into your current processes. Together, we identify potential for increasing efficiency and reducing errors. In the next step, our architecture assessment helps you to make an informed decision on whether a "make or buy" approach makes sense for your IT infrastructure. In this way, we ensure a tailor-made solution that is perfectly aligned with your needs and optimizes your processes in the long term.

Advantages for You as an Insurance Company

Intelligent automation

Fast capture and classification of documents reduces manual effort and speeds up processing.

Error reduction through AI

Artificial Intelligence minimizes human error and ensures that data is processed accurately.

Customer satisfaction

Direct processing and fast feedback promote the customer experience.

Scalability of the processes

Intelligent processes adapt flexibly to fluctuating volumes.

Seamless integration

Easy connection to existing core systems, such as ERP or CRM, ensures a continuous process chain without media disruptions.

Security and compliance

Advanced encryption technologies keep your data secure and meet all regulatory requirements.

Our Services for Your Success

Optimization Assesment

Our optimization assessment offers you a well-founded approach to improving your inbound management processes. We analyse your existing architecture and identify optimization potential in a targeted manner.

The aim is to identify potential and define concrete measures for implementation. In this way, we create the basis for a more efficient and sustainable process design that increases your competitiveness.
Architecture Assesment

With our architecture assessment, we support you in creating a future-proof input management architecture. We offer technology-agnostic advice and help you develop a customized target architecture aligned with your needs and long-term goals.

We aim to create a clear outline of the future architecture and define specific measures for implementation to optimize your processes. We can also put this architecture into practice and optimize your processes directly so that you can quickly benefit from the advantages of an efficient, modern solution.

Your Contact for Automation in Inbound & Outbound Management

Michael Neukirch

Expert for inbound and outbound management

Optimize Your Input Management for a Better Customer Experience

Intelligent automation for efficient processing of customer enquiries