Optimize Your Input Management for a Better Customer Experience

Insurance companies face the challenge that incoming inquiries from customers are often incomplete or incorrect. The increasing mix of different channels with unstructured, missing, or incorrect content increases the susceptibility to errors. This leads to lengthy manual entries and multiple checks of the data by employees.

These error-prone processes not only raise backlogs but also raise operating costs, as considerable time and human resources are spent on corrections and processing. In addition, the shortage of skilled staff delays processing customer concerns, resulting in dissatisfaction and a negative customer experience.

Our vision for inbound and outbound management is the complete automation and optimization of customer inquiries. Using modern technologies, requests can be quickly and seamlessly integrated into the target systems without manual intervention.

Automated follow-up processes, such as document forwarding and processing of documents, ensure an efficient process from inquiry to response, without delays. This solution not only increases efficiency within the company efficiency but also improves direct dialogue with customers and significantly speeds up processing times.

Start with our optimization assessment to gain an initial, neutral insight into your current processes. Together, we identify potential for increasing efficiency and reducing errors. In the next step, our architecture assessment helps you to make an informed decision on whether a "make or buy" approach makes sense for your IT infrastructure. In this way, we ensure a tailor-made solution that is perfectly aligned with your needs and optimizes your processes in the long term.