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ArvatoSystems_MA_Enrico Dittmann
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Arvato Systems Utilities Chatbot

The Customized Evu Chatbot Solution

Industry Know-How Meets Technology Expertise

Energy supply companies face the challenge of strengthening customer service, guaranteeing it 24/7, and optimizing process costs simultaneously. Join us in facing up to digital transformation. The customer primarily wants a quick answer to his questions - regardless of location, time, and channel.
 

From conception to implementation and continuous content optimization

Chatbots answer frequently asked customer questions quickly and easily and provide standard information about the company and products. Together, we optimize your service and support processes by reducing the workload of your front-office staff. The increase in your service quality and the satisfaction of your customers drives us.

Your Advantages

We support you in the sustainable and cost-efficient digitization of business and service models as well as the systematic mapping of technological innovations to business potential (and vice versa). By playing out addressee-appropriate information via various channels and around the clock, you increase both your service quality and the satisfaction of your customers.

Practically tested and optionally expandable
Low and predictable investment and operating costs
Assistance with content creation through expertise in the EVU environment
Targeted design through our best practices
Flexible, robust, and highly scalable platform
Extensible through multilingualism and AI

We Identify the Optimal Usage Scenarios

Industry know-how

Industry-specific content catalog with more than 1,000 questions and everyday experiences as a basis for the customer-individual expression

Technology stack

Use of a white label platform as a project accelerator and use of innovative, future-proof and coordinated technologies

Managed Service

Procurement and management of necessary subscriptions as well as operation and support from a single source

Expansion stages

Context memory & dialog structures, process execution and connection of third-party systems, multilingualism at runtime

Our Utilities Chatbot Solution in Practical Use

Customer communication with AI

The ENNI city & service Niederrhein uses in its service centers a Chatbot developed by us for on-line consultation.

Your Contacts for Utilities Chatbots

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Carsten Reichert
Expert for Automation and Artificial Intelligence
ArvatoSystems_MA_Enrico Dittmann
Enrico Dittmann
Manager Microsoft Cloud Solutions