Consulting & Innovation
Solutions & Technologies
Infrastructure & Operations
Industries
More
Blog
MA_Nasser_Kaspari_Commerce
1 1
YOUR CONTACTS
ArvatoSystems_C4HANA_Maisfeld_Pexels_alejandro-barron-96715

Customer Communication Targeted and Future-Proof

Carl Geringhoff GmbH & Co. KG

Geringhoff Optimises Customer Experience

Logo Carl Geringhoff GmbH & Co. KG

Target group-specific communication is the basis of good and long-lasting customer loyalty. The prerequisite for this is the comprehensive use of all available data.

Find out here how we support Carl Geringhoff GmbH & Co. KG to offer its customers an optimal customer experience and thus position itself for the future.

Customer Benefits

Marketing campaigns can be more precisely targeted
More information available in the system
Marketing attributes can be extended as needed
Integration is future-proof

Project Overview

Initial Situation

Based on the existing SAP system, Geringhoff uses various solutions from the SAP Customer Experience Suite for customer communication: SAP Commerce Cloud, SAP Sales Cloud and SAP Marketing Cloud. Processes were not optimally integrated so far, so that customer data (e.g. which brand is preferred or which machines are used) could not be used for customer communication.

Vision

Geringhoff wants to standardise sales processes and make optimal use of data in order to address its customers in a targeted manner and offer a pleasant customer experience. End-customer services are to be digitised so that customers are offered the entire lifecycle of the machines digitally (spare parts, operating instructions, repair kits, inspections). This holistic view should also work for partners and their customers, enabling an optimised and targeted portfolio.


For this purpose, an experienced partner was sought who could effectively integrate B2B2C processes in the service modules.

Solution

Since 2019, Arvato Systems has been supporting the roll-out of these end-to-end processes (where possible also on site). After an inventory and agile planning, integration consulting and a process workshop for data flow modelling followed. New custom business objects were then integrated into the SAP Marketing Cloud and click stream data from SAP Commerce into the SAP Marketing Cloud. Marketing attributes were activated in SAP Sales Cloud and training was conducted for SAP Commerce. The integration was done via SAP Cloud Platform Integration (CPI).

The Customer: Carl Geringhoff GmbH & Co. KG

Carl Geringhoff GmbH & Co. KG is an internationally active mechanical engineering company with headquarters in Ahlen (Westphalia). Geringhoff specialises in the development and production of harvesting attachments for use in combine harvesters for a wide range of crops, is the technology leader in this segment and holds numerous patents.

Your Contacts for SAP Customer Experience

MA_Nasser_Kaspari_Commerce
Dr. Nasser Kaspari
Expert for eCommerce
1 1
Pierre Bremehr
Expert for eCommerce