Loseke, Bernd_00292969_kleiner

Stadtwerke Detmold GmbH

Modular smart metering services from a single source


Arvato Systems operates all the requested internal processes on an ICT platform on behalf of the public utility company at Stadtwerke Detmold’s ISO/IEC 27001-certified data center. The comprehensive BPO services for smart metering include:

Processes for operating a metering service: In addition to collecting and validating the measured data, the utilities experts also ensure the replacement value creation and aggregation of consumption. Technical (CLS management) systems are controlled and switched via a smart meter infrastructure from Arvato Systems offered as a BPO service on the basis of the full-feature ICT platform.

Smart meter gateway administration: The smart meter gateway administration (SMGWA) services supply the crucial processes for the set-up, configuration, installation, and operation of a smart meter gateway. The Arvato Systems solution therefore covers the exact range of services that Stadtwerke Detmold needs in order to continue driving innovation in the area of smart metering.


Lower investment and ongoing operating costs
Modular service modules and scalable IT systems
ISO-certified data centers
BSI-compliant certificate management
Initial Situation

Intelligent meters and measuring systems (smart meters) are shaping the digital change in the energy industry and require a reorientation on the part of utilities. Stadtwerke Detmold has been intensively involved in this topic for several years and has already operated several smart metering processes itself with the support of a service provider. For the expansion and further development of business models in this area, the utility was looking for an innovative partner for long-term cooperation.


Based on the know-how already gained in Detmold and in the course of the smart meter rollout, Stadtwerke Detmold can build a complete smart meter infrastructure with the support of Arvato Systems, which will be operated cost-efficiently and with high availability.


With its smart metering services, Arvato Systems offers Stadtwerke Detmold freely selectable modularity and an individual service package: The solution includes not only the secure operation of the IT systems, but also comprehensive BPO services for smart metering.

The client: Stadtwerke Detmold GmbH

The public utility company Stadtwerke Detmold is playing an active role in shaping Detmold’s environmental protection policy. This includes investing in renewable energy with the aim of providing an environmentally-friendly energy supply in line with the town’s environmental protection program. Another focus is the environmentally-friendly generation of heat and power with high-efficiency combined heat and power systems.
As an innovative energy service provider, Stadtwerke Detmold offers the end user a range of various power solutions in its portfolio. Customers are already taking advantage of modern smart meter technology with the utility company’s KlimaStrom Smart.


Your Contact for Questions about Our Solutions

Loseke, Bernd_00292969_kleiner
Bernd Loseke
Expert for the energy and utilities industry