Integrated End-2-End Process Monitoring for an Intelligent Company

In today's dynamic business environment, companies need to know more than ever about the status of their business processes and IT systems - across all systems, clearly and in real time. This is made possible by solutions for end-2-end monitoring. While such programs were previously only available for monitoring the IT environment, the E2E Process Monitor from Arvato Systems now provides a holistic monitoring application.

Process landscapes and IT environments in companies today are more complex than ever. For example, the omnichannel approach in digital marketing and e-commerce means that the diversity and interconnectedness of business processes is constantly growing in all areas of the company. In addition, there are process requirements in areas such as finance and compliance. At the same time, the large number of cloud-based applications and technical approaches such as microservices, containers and APIs are making IT processes increasingly complex.

To avoid friction losses, companies must ensure that all processes and systems run and function as a whole without disruption. One approach to this is end-2-end monitoring. When monitoring IT processes, for example, it is important to monitor the functioning of applications, servers, clients and web servers - in short, all components of the IT environment - and to rectify problems.

The monitoring application used should clearly display the results of the monitoring and the status of the rectification of problems - for example:

• errors found

• Analysis of the problem

• Correction of the error

• the implementation of controls

Such a solution would help users to identify and solve problems in the internal system as well as within individual or any IT and business processes. It is important that the monitoring software works across all systems and can also include interactions with external applications.

The checks are based on definable checks that examine any KPIs. Around 200 standard checks are already available in the scope of the application, for example for

• Incomplete master data or master data changes
• Balance control for G/L accounts or BP accounts
• User authorizations too extensive
• Invoices posted twice

Users can also create individual controls. These can be created in the backend itself - if required, the experts from Arvato Systems can also do this.

Instead of carrying out a check in the system, controls can also simply consist of further sub-controls. As soon as one of these sub-checks in the traffic light indicates an error by displaying red or yellow, the higher-level check is also set accordingly.

Once the respective error has been rectified, the corresponding control can be manually set to green. Or the user triggers the control again after correcting the error in the system in order to check the error-free function of the corresponding process again.