Information on the Processing of Personal Data

within asserting your rights as a data subject

The information below provides you with an overview of the processing of your data (hereinafter "data") by the Arvato Systems Group as well as your data protection rights.

Who Is Accountable (Data Controller) for the Processing of My Data?

The respective company of the Arvato Systems Group with which you have a business relationship is responsible for processing your personal data and addressee of your rights as a data subject. The Arvato Systems Group acts under the joint responsibility of all companies solely for the purpose of conducting marketing activities and pre-contractual measures. We process personal data in accordance with the provisions of the European Data Protection Regulation (hereinafter "GDPR") and the Federal Data Protection Act (hereinafter "BDSG").

You can contact our data protection officer via the postal address of the respective legal entity noting "Attn: Data Protection Department" or via the e-mail address:, phone: +49-5241-80 70785.

What Are the Purposes of My Data Being Processed and What Is the Legal Basis?

We process the correspondence we conduct with you in order to fulfill your rights under the GDPR and document the fulfillment of our obligations. The legal basis for processing your personal information in asserting your rights as a data subject follows from Art. 6 (1) point c GDPR, “Complying with a legal obligation”.

Am I Obligated to Provide Data?

In order to assert your rights as a data subject, it may be necessary that you provide information to us pertaining to your person and the specific information that has been processed. Without providing this information, we are not able to comply with your data subject right.

Who Receives My Data?

We use service providers (contract processors) who are bound by instructions and who only have access to your data to the extent and for the period necessary for the provision of the services. If these service providers process your data outside the European Union, this may result in your data being transferred to a country that does not guarantee the same data protection standard as the European Union. However, such a level of data protection can be guaranteed with a suitable guarantee. When selecting service providers, Arvato Systems takes the necessary steps to contractually ensure an equivalent level of data protection. 

How Long Will My Data Be Stored?

We store the correspondence exchanged with you in relation to your asserting your rights as a data subject for a period of three years. This does not apply to information obtained to clarify your identity, e.g. by way of a labeled photocopy of your personal identity card, where we have been provided one. It will be deleted within one week at the latest of establishing your identity.

What Rights Do I Have Respecting My Data?

You have the right to request access to your personal data, which are currently stored by us. Where these data are incorrect or not up to date, you have the right to request rectification. In addition, you can request erasure and/or restriction of your data where the criteria are set out in Art. 17 and 18 of the GDPR are met. Where our processing of data provided by you is based on your consent or is subject to a contract, you may request a copy of these data in a structured, common, and machine-readable format (right to data portability). 

You have the right to object to the processing of your data, Art. 21 GDPR.

If you have given us consent to process your personal data for specific purposes, you have the right to withdraw this consent at any time with effect for the future.

If you wish to exercise your rights or have general questions regarding data protection within the Arvato Systems Group, you may contact us at any time via the above contact details. You also have the option of contacting a data protection authority and filing a complaint.

Is My Data Processed by means of automated decision-making, including profiling?

Your collected data is not utilised for automated decision making or profiling.

Conclusion / Version Information

In the course of further development of Arvato Systems services, changes to this privacy policy may become necessary. We, therefore, recommend that you read this privacy policy again from time to time.