ArvatoSystems_MA_Franziska Kowohl
ArvatoSystems_SAP Application Management Service


Application Management Service for your SAP landscape

Arvato Systems: Your Partner for SAP AMS

In the face of digitalization and growing competitive pressure, companies are forced to continuously adapt their business processes and make optimal use of their IT systems at all times. However, internal IT resources are often overloaded due to a large number of projects or a shortage of skilled workers. Arvato Systems offers you professional support in overcoming these challenges. We focus in particular on application management for SAP (SAP AMS) and support our customers in the further development of customer applications.

What is SAP AMS?

SAP AMS stands for "Application Management Services". You receive a complete package for your SAP applications, with which we provide you with ongoing support from continuous monitoring to incident and problem management through to further developments. With SAP AMS, you can concentrate on your core competencies while at the same time conserving your own IT capacities, flexibly adapting processes and ensuring their availability.

ISO-certified SAP Application Management Services with Arvato Systems

Our SAP Application Management Service (SAP AMS) team is certified in accordance with the IT Infrastructure Library ITIL® and has extensive professional and technical knowledge. We help you to implement the ongoing business requirements of your organization effectively and efficiently in your processes. We optimize and expand your IT solutions step by step so that you can take advantage of new strategic opportunities, increase productivity and exploit competitive advantages.


We provide our services within the framework of ISO 9001-certified service processes, which range from user support and customizing to development within and outside the SAP standard. In addition, our experts provide targeted information on weak points in processes and systems in order to proactively rectify errors and ensure that your business processes run smoothly.

Your Benefits at a Glance

Flexibility in the scope of service
Conservation of own IT capacities by a customer team with customer-specific knowledge
Increased efficiency through structured support
Fast response due to market changes and adaptation of your business processes
Measurability of service performance through ITIL standards
Transparency within service processes and responsibilities

Maximize Your Efficiency With Our SAP AMS Services

With our SAP Application Management Services, we relieve your employees of IT and support tasks. We provide highly qualified 1st to 3rd level support (also around the clock) and deliver fast and comprehensive support for your business processes. Our services are transparent, measurable and contractually defined in service level agreements (SLAs). This enables us to provide you with a customized offer according to your individual requirements. This includes

Improved application availability through integrated incident and problem management

Our aim is to ensure the smooth operation of your SAP applications and to provide you with fast and competent support in the event of questions or problems.

Professional change management

We support you with changes and optimizations in your business processes.

Continuous process monitoring for more stable operation (monitoring)

We monitor your SAP systems around the clock and detect potential problems at an early stage in order to proactively resolve them and minimize the risk of errors.

Transparent and efficient services based on recognized best practice standards (ITIL)

Our SAP AMS services are based on recognized best practice standards such as ITIL and are ISO 9001 certified. This enables us to guarantee you high quality and reliability with transparent and efficient services that meet international standards.

Modular, flexible range of services

We offer our customers a modular and flexible range of services that is specially tailored to the respective SAP modules and requirements. Our offer ranges from different SLAs to different support levels (1st to 3rd level).

SAP AMS for Various Applications and Platforms

Our Application Management Services (AMS) are suitable for various SAP applications and platforms, including SAP HANA, SAP S/4HANA, SAP Business Suite, SAP Fiori, and SAP Business Technology Plattform (SAP BTP). Our team of experienced and certified experts has extensive knowledge in these areas and can help you optimize your business processes. Whether you are planning an implementation, performing a migration, or simply looking to improve the efficiency and stability of your business processes, we have the experience and expertise to support you.

Feed store logo
Reference in focus

As an SAP AMS partner, Arvato Systems provides comprehensive support for DAS FUTTERHAUS in the smooth migration of the process landscape from SAP S/3 to SAP S/4HANA.

Service According to Your Requirements

Our customer team is very familiar with your requirements and is always available to work with you in the best possible way. We understand your business and offer individual advice, emphasizing service quality and efficiency. You can reach your customer team via a single point of contact. To ensure service quality, you also have a dedicated service owner who works with you to develop and coordinate services.

You May Also Be Interested In

SAP Solutions

We set up a centralized platform for the comprehensive digitalization of your business.


SAP S/4HANA - Take the step into the digital world!

SAP Business Technology Platform

SAP BTP offers a wide range of cloud services based on different technologies, for example, AI, Machine Learning, IoT, Data Management & Integration.

Application Management

Application Management from Arvato Systems offers professional all-round service for complex IT landscapes.

Your Contacts for SAP AMS

Petra Lücking
Expert for SAP Application Management Services
ArvatoSystems_MA_Franziska Kowohl
Franziska Kowohl
Expert for SAP Application Management Services
Andreas Maas
Expert for SAP