Consulting & Innovation
Solutions & Products
Infrastructure & Operations
Industries
More
Blog
Solutions & Products
Arvato-Systems-Jan-Wemmel
ArvatoSystems_streamworks_Weitkamp_Jens
YOUR CONTACTS
Stage_KIM_Healthcare_179707312

KIM - Communication in Medicine

Communicate quickly and easily with our kim+ service

All-Round Service
Advantages
Services
FAQ

Our All-Round Service for Digital Healthcare

As the operator of the central telematics infrastructure and leading provider of the VPN access service, we are the digitalization partner of the German healthcare system. We support the players in digitization and develop digital health applications for service providers and patients alike.


kim+: Our solution for clinics, nursing facilities, doctors' offices, and pharmacies

As a specialist in the telematics infrastructure for many years, we have developed a particularly powerful, easy-to-install, and easy-to-operate KIM service that considerably simplifies installation at care facilities, hospitals, and doctors' surgeries and pharmacies.
 

Numerous interfaces are implemented in our kim+ service for automation and especially for integration into the primary system. For service providers on-site (DVO) and primary system manufacturers, excellent control is thus possible: installation, operation, and the registration of users in the healthcare sector are automated. With a customer portal, KIM is managed easily and flexibly.

Your Advantages - Why KIM Is So Easy With Arvato Systems

Minimized costs: Installation, registration, and operation of KIM can be automated
Process quality: you use our established service processes from day one
Guaranteed data security: Our data centers are owned in Germany
Automation: no problem thanks to our interfaces
All-round service: with our service portal
Everything from a single source: We accompany you from TI connection to KIM and even further

Our Services for KIM

Provision of the KIM service and the client module as well as support during installation

Easy management of KIM mailboxes via a service portal or dedicated interfaces

Automated operation including all necessary software updates and regular maintenance

Second-Level-Support via the Service Center

Logo-gematik
Partnership and Cooperation Gematik

As a partner of gematik, we not only lay the foundation for the use of digital health applications as the operator of the telematics infrastructure (TI) but also offer our applications with our kim+ service, among others. More information on KIM and a corresponding checklist can be found on the gematik technical portal.

Frequently Asked Questions About KIM

  • Is KIM already mandatory?

    Yes, KIM has been mandatory since April 1, 2021, for all doctor's offices that want to transmit e-doctor's letters. In addition, since October 1, 2021, KIM offers the only option for sending an eAU (electronic certificate of incapacity for work) from patients to health insurers via TI (telematics infrastructure). KIM is, therefore, necessary to communicate with other players in the healthcare system.

  • What is a KIM address?

    A KIM address is the uniquely defined, individual mail address with which the practice communicates. At least one KIM address is required for each practice. Depending on the size of the practice, it is also possible to create several addresses/mailboxes - for example, in the case of group offices. However, a maximum of two KIM addresses per medical practice are covered with the help of flat-rate financing.  

  • What is kim+ and what advantage does the service have over other providers?

    Arvato Systems, the operator of the central telematics infrastructure and leading provider of the VPN access service, offers its own KIM service, kim+. The "+" stands for a service that is easy to install and operate. With the help of numerous interfaces for automation, optimal support for primary system manufacturers and DVOs (on-site service providers) is guaranteed. We have already realized many integrations of the kim+ client into existing software solutions and help our users at any time with our accumulated experience and versatile know-how. The registration of kim+ runs automatically as far as possible, but in addition, we support you with our all-around service package - comprehensive documentation, experienced consultants as well as the offer of test access for service providers and software houses.

    In addition, you can rely on us as Arvato Systems to provide the latest product generations of KIM at any time and continuously expand the service's capabilities.

  • Where can I get kim+?

    Arvato Systems does not sell kim+ directly to service providers or service provider institutions. We provide all physicians or medical practices, pharmacies, care facilities, as well as hospitals and other medical stakeholders, with a large network of partners through which they can obtain kim+. Numerous primary system manufacturers and practice IT service providers offer kim+ mailboxes as well as the desired support in setting up and commissioning the service.

You May Also Be Interested In

Digitization of the Health Care System

Development, set-up and operation of infrastructure services for testing the electronic health insurance card.

Communication in the Medical Sector

Full-service package available for the new communication standard

TI Connection for Care

The TI connection enables overarching communication from all players in the medical system.

Mein Zugangsdienst

The All-Inclusive service package offers all technical components & services for connection to the telematics infrastructure.

Kim: The New Digital Communication Standard

Until now, there has been no secure electronic transmission procedure linking these professional groups in the healthcare sector. From now on, a new digital communication standard will fundamentally change that: KIM - Communication in Medicine.

Your Contacts for KIM

Arvato-Systems-Jan-Wemmel
Jan Wemmel
Expert for Digital Networks / Healthcare
ArvatoSystems_streamworks_Weitkamp_Jens
Jens Weitkamp
Expert for Workload Automation