TI-Messenger - Secure Communication in the Healthcare Sector

Julia works in a nursing home. When she discovers an infected wound on a resident, she acts immediately. Using the TI Messenger, she takes a photo, writes a short message, and sends both directly to the responsible GP - no waiting on hold, no fax machine. Ten minutes later, she receives a reply with a clear recommendation for further care. The resident can stay in the home - the situation is under control.

Advantages: Quick consultation with doctors enables rapid care and reduces unnecessary hospital admissions. At the same time, communication is documented and can be incorporated directly into care reports.

A complex diagnosis is pending at the hospital. Dr. Nguyen, a senior physician in internal medicine, starts a secure messenger chat with colleagues from radiology and oncology. MRI images, lab results, and voice messages are shared in real time. The treatment plan is ready within an hour, without a conference room, without paper files, but with bundled expertise.

Advantages: Interdisciplinary collaboration is made possible in real time. The messenger can be integrated into existing hospital systems (HIS), enabling the secure exchange of sensitive medical data.

Dr. Masri is a general practitioner in a rural area. Her patient, Mrs. Klein, is 84 years old, chronically ill, and not mobile. Instead of a time-consuming visit to the practice, Dr. Masri uses a secure video consultation via the TI Messenger. The nurse transmits current vital signs and photos directly into the chat during the consultation. Dr. Masri adjusts the medication - quickly, safely, and documents.

Advantages: TI-compliant telemedicine enables secure communication. Structured data, such as vital signs or medication plans, can be integrated directly. This is ideal for general practitioners, nursing staff, and mobile services, and reduces travel distances while increasing care security.

A GP recognizes an urgent neurological diagnosis in Ms Schneider. Instead of waiting for a callback, he contacts a specialist practice directly via the TI Messenger. Mrs. Schneider receives an appointment on the same day, and the GP can even bill the referral.

Advantages: Fast appointment allocation occurs without lengthy telephone chains. At the same time, flat rates can be charged for appointments, which increases efficiency and patient satisfaction.

An emergency paramedic is on his way to the hospital. He uses the TI Messenger to send vital data and photos of the patient directly to the emergency room. The hospital team can make targeted preparations. When the patient arrives, everything is ready - from CT to surgery.

Advantages: Real-time communication between the emergency services and the hospital improves preparation. The handover is seamless and without media disruptions, ensuring optimal care.

Mr. Demir lives with diabetes. Every day, he enters his values into an app connected to the TI Messenger. His diabetologist sees the data, gives feedback, and adjusts his medication if necessary - all without a visit to the practice. Mr. Demir feels safe and well looked after.

Advantages: >Structured patient communication is GDPR-compliant and can be integrated into the electronic patient record (EPR). The result is modern, digital care with a personal touch.

Currently, the use of a TI messenger is not mandatory. Each medical facility can decide for itself whether or not to use a messenger service.

We work with a network of different service providers on-site and primary system manufacturers through which they can obtain tim+. Together with our partners, we make our TI messenger available to you, accompany you during the service setup, and assist you beyond that with a wide range of support. To ensure that tim+ can be used smoothly in your everyday life, users can obtain our TI messenger via their umbrella organization, their known local service providers (DVO), and primary system manufacturers. 

As with our partner product, kim+, our TI messenger stands out with the excellent service you can expect from us and our partners. With the integrated video consultation and our other TI products, you receive an attractive offer from us. In addition, our TI messenger can be seamlessly integrated into your existing primary systems.

KIM is a communication service via which healthcare providers can send cross-sector e-mails containing documents such as eAUs (electronic certificates of incapacity for work), digital transfer sheets or findings. A prerequisite for the use of KIM is a connection to the TI through a connector on site or in the data center, whereby the use can take place exclusively in the practice, nursing home or other medical facility. The use of a KIM service is mandatory for all practices that want to send e-doctor letters or eAUs.

TIM, on the other hand, is a messenger similar to WhatsApp - only it can be used in a legally secure manner in the healthcare sector. The messenger can be used regardless of location and device, which means it can be used flexibly for internal as well as cross-sector communication. Colleagues can easily exchange images and information on the health status of their patients - for example, a wound - or contact the doctor directly via smartphone. There is currently no obligation to use the TI Messenger.