ArvatoSystems_AxelSpringer_CaseStudy

Increased Customer Satisfaction Thanks to SAP for Media

Focus on the Customer

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Axel Springer Verlag has been using the SAP industry solution to manage subscribers to all of its magazines since 2002. Conversely, newspaper subscriber data was managed with systems that had been developed in-house. One reason behind this separation was the fact that the processes for newspapers were very different from those for magazines. However, there are also big differences between the newspapers themselves. Within two years, Arvato Systems and the project team developed a system that places the focus on customers. The new system is expected to cut costs across the entire process chain, and it should remain modern and viable for a very long time.

Customer Benefits

Stronger customer orientation and retention
Increased transparency regarding subscriber behavior through BI
Cost reduction and reduced "handling time"

Project Overview

The Customer

Founded in 1946 by the eponymous publisher, Axel Springer is one of Europe’s leading multimedia-integrated media companies, offering a wide range of print and digital products. Today Axel Springer SE is not only a market leader in the German print business, but also operates in over 40 countries with its subsidiaries, joint ventures, and licenses thanks to consistent digitalization. In 2016, the company’s more than 15,300 employees generated total sales of €3.29 billion and an annual profit (EBITDA) of €595.5 million.

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Your Contact for Questions about Our Solutions

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Alexander Mosch
Expert for the Digital Transformation of the Media Industry
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