Alert Management - How to Find the Needle in the Haystack
Identifying Cluster of “False Positives” via Smart Root Cause Analysis
Alert Management Tool Functions
The overall goal is to reduce the number of alerts in the system and thus the resources required for alert investigation. It also includes the following functions:
An alert management tool needs to receive alerts and give the user the possibility to manage them effectively. Arvato’s alert management tools visualize alerts in a user-friendly way and allow the user to filter, order, and classify them. During the investigation, an alert can be commented on, a status can be set, and it can be assigned to someone. Dashboards give a quick overview of the main root causes, how alerts evolved over time etc.
Identify the Root Cause
Using big data and Artificial Intelligence tools, it is possible to identify the root cause of the vast majority of the alerts. Once the root cause is identified, the alerts can be clustered. Arvato Systems’ root cause analysis tool aims to identify the root cause and automatically classify it in 95% of the alerts. Like this, the user can focus on the investigation of the relevant alerts.
Communicate between the Different Stakeholders
Frequently the input from several users is needed in order to investigate an alert, therefore an efficient communication between the different parties is key. The ecosystem allows end-users, NMVO’s and pharmaceutical companies to interact in a secure and anonymous way. Also, documents and images can be shared. Predefined messages help to allow communication between stakeholders in different countries.