We define the cloud operating model here to address questions like these and relate it to IT outsourcing with an IT service provider and the collaboration model:
A cloud operating model represents the set of processes and procedures that define how technologies are utilized in the cloud.
When cloud technologies didn't exist, technology teams created operating models to leverage technology's benefits for the business. Enterprise IT operating models were already focused on business strategy, staff structuring, change management, operations management, governance/compliance, and security. However, for most operating models, workload stability was the top priority.
Moving the operating model to the cloud now means that the same people and processes can focus on a different level of operations:
- When staff no longer concentrate on server uptime, success metrics change.
- When security no longer depends on the four walls of a data center, the threat profile changes.
- When procurement is no longer a barrier to innovation, the speed of change management changes.
The cloud operating model is thus clearly less about workload stability and more about ensuring operational consistency and enabling speed and flexibility in operations.