Before companies use Microsoft Viva Topics, they should clarify a few strategic questions in advance. For this purpose, we recommend additional direct consulting from Arvato Systems.
Which rollout strategy suits the company?
You have the option of making the editing of topics open, so that as many employees as possible can create and edit topic pages (community approach). Although the knowledge managers still have control, you can hand over at least part of the content maintenance of the topics to specialist staff. This has the advantage that the amount of content grows faster. Alternatively, fixed responsibilities can be divided into editor groups.
Above all, remember to include all steakholders in the project - for example, from the areas of IT, security and law - in order to avoid obstacles as flexibly as possible.
Which roles can be assigned?
The following roles can be assigned with Microsoft Viva Topics:
- Topic viewers research and consume topic content.
- Topic contributors or editors edit and create topics.
- Knowledge managers manage the lifecycle of topics. They review topics, adjust them, publish and delete topics as needed.
- Knowledge administrators set up Microsoft Viva Topics and configure roles in the Admin Center.
What areas or people do you want to include or exclude in Microsoft Viva Topics?
You have the possibility to limit workspaces, departments, terms/topics and groups of people. For example, you can protect workspace areas with sensitive terms that could be identified as topics.