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Efficient Omnichannel Processes Even in B2B Business
DIY Retailer for B2B & B2C
DIY Retailer Relies on aroma®
Seamless Omnichannel processes are indispensable in the DIY and construction industry. Especially in this industry, the state of emergency in 2020 has made it clear: rapidly increasing sales are good for the industry, but also bad if there is no scalable IT solution in place. Short-term implementation of new processes (like curbside pickup) and high-level customer service (as orders increase) are unthinkable. Learn here how our DIY customer efficiently set up its IT architecture with the aroma® Order Management System.
Customer Benefits
More services for customers, such as Click & Collect, Click & Reserve, in-store returns, etc.
Easy introduction of further Omnichannel processes
Central view of customer histories
Quick and easy connection of suppliers - even internationally
Increasing sales through more customer services
About the Customer
Your Contacts for Omnichannel Solutions
Dr. Nasser Kaspari
Expert for eCommerce
Roland Weigandt
Expert for Omnichannel Solutions
Kevin Jahn
Expert for Omnichannel Solutions