Efficient Omnichannel Processes Even in B2B Business
DIY Retailer for B2B & B2C
DIY Retailer Relies on aroma®
Seamless Omnichannel processes are indispensable in the DIY and construction industry. Especially in this industry, the state of emergency in 2020 has made it clear: rapidly increasing sales are good for the industry, but also bad if there is no scalable IT solution in place. Short-term implementation of new processes (like curbside pickup) and high-level customer service (as orders increase) are unthinkable. Learn here how our DIY customer efficiently set up its IT architecture with the aroma® Order Management System.
More services for customers, such as Click & Collect, Click & Reserve, in-store returns, etc.
Easy introduction of further Omnichannel processes
Central view of customer histories
Quick and easy connection of suppliers - even internationally
Increasing sales through more customer services