Distributed Order Management with aroma®
Centrally manage Omni-Channel & financial processes, inventory & fulfillment
Central Order Management: The Key to Improve Your Omnichannel Processes
In the Distributed Order Management System all stocks, delivery points, articles, orders and customers are kept.
The prototypical process ("happy path")
The Distributed Order Management (DOM) accepts orders from various channels, such as the e-commerce system or the branch, and ensures optimal processing. The typical process flow, if everything goes according to plan, is as follows:
- Order is accepted
- Risk check (black list, white list, abnormalities)
- Determination of the optimal place(s) for delivery of the order based on various criteria such as time, stocks, capacities at the place of delivery, costs, forecasts, etc.
- Controlling the financial processes, such as triggering the capture of an order with credit card payment after the order has left logistics or calculating the amount to be paid in case of a return.
- Triggering of various communication processes and information, in particular to end customers, such as information to end customers that a product has arrived at a store and can be picked up
- Handling of the returns process
Transparency & Overview Through Central Data Pools
In order to be able to optimally calculate and control the delivery of end customer orders, basic data are required which are kept in the Distributed Order Management (DOM). The most important "data pots" refer to the following areas:
Articels
All articles relevant to the end customer are stored in the DOM, typically with basic information such as texts and images, regions, start-end, article combinations, accessories etc.
Delivery locations
List of all locations from which articles are delivered, with master data and Omni-Channel relevant attributes such as geo-coordinates, opening hours or capacities.
Stocks
Current stocks of the relevant articles, including details of articles in transit and including non-physical articles such as services (e.g. bodywork services), gift cards or software rights.
Customers and Orders
Since the system controls the processing of sales orders, it must also know all purchase orders and the corresponding customers. Customer orders usually refer to several articles and therefore to different order lines. Customer data can be transferred from the relevant e-shop system and all other ordering channels as well as from the stores (POS systems).
Invoices, Prices, and Promotions
In addition to the physical delivery process, the system controls the respective financial process and accordingly creates data for a debtor management system, among other things. Therefore, all prices, taxes, and promotions are stored in the system or can be retrieved from other systems.
Simply Explained: Distributed Order Management With aroma®
Order Splitting & Routing With aroma® Order Management
For omnichannel companies, it is essential to optimize the physical delivery and return process. Support for this is provided by the comprehensive business logics of aroma® Distributed Order Management, with one of the key functions being Order Splitting & Routing. This determines the best possible place to deliver the order based on many parameters:
Current stocks at the various storage locations
incl. own warehouses, goods at logistics service providers, goods in branches, goods at drop shippers, goods at other business partners such as franchise companies
Items in transit
Items in transit, for example, to a store or warehouse, may already be available for sale. These articles are considered in aroma®.
Stock reservations
for some business partners, such as marketplaces, stocks must be reserved. Such reservations are managed in aroma® and can be easily adjusted.
Capacities in stores
If articles are delivered from stores, you have to consider that not all stores have the same capacities to deliver articles. For example, large stores can pack and deliver more articles to customers than small stores. Such capacities are stored in the aroma® system and automatically taken into account.
Costs for delivery processes
Delivering an article from an e-commerce warehouse incurs different costs than delivering an article from a store. Cost items can be stored in the system and considered as optimization factor.
Priority of purchase orders
Orders from "Very Important Persons" are often to be treated with priority. These priorities are mapped in the aroma® system and taken into account when optimizing the delivery processes.
Further Functions of aroma®
For optimal control of delivery, finance, and service processes in omnichannel
Advantages of a Powerful Dom for You as a Trader
Frequently Asked Questions about Order Management
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