Consulting & Innovation
Solutions & Products
Infrastructure & Operations
Solutions & Products
MA_Commerce_Pascal Leppich
Michael Dreimann


Revolutionize your system communication


New Communication Conquers the Supply Chain


Chatbots have now become standardized communication instruments and are being used with greater frequency in the end client sector in particular. But they can also be a useful aid in logistics. An essential feature of a smart chatbot is the ability to understand requests that are spoken or written by the user in human language. The user uses common messenger services such as Telegram or Slack to submit requests.

What’s so special here is that users do not have to learn a new language or even a new program to be able to send requests to a virtual assistant. Users address their issues by simply sending messages to chatbots that are connected to the system – as if they were communicating with a “real” person. In this way, the communication between the user and the system (e.g., WMS system) is completely revolutionized.


  • Information chatbot: this chatbot acts as an information assistant in the warehouse, providing information about production, service for order status, inventory, performance, instructions etc.
  • Appointment bot: reserve a pickup in the warehouse/shop, ramp time window booking, handover date, doorman/truck registration etc.
  • Inventory bot: assumes responsibility for and carries out inventories or counts in the warehouse, shop, and much more
  • Order bot: carries out availability requests and reorders products in the client service area.
  • Form bot: this bot helps to digitalize form-based processes (e.g., dangerous goods check, pallet note, visitor badge etc.).


Short implementation and learning time
Flexible information queries through mobile devices
Chatbot makes service available 24/7
The cloud enables high scalability and a range of different data sources to be connected
High level of security thanks to role and authorization structures


Do's & Don'ts of Implementing Chatbots in Logistics

When implementing chatbots, there are a few aspects to consider to ensure that the initiative is not a failure.

Check out these aspects here!

Streamline Logisctics Processes with AI based Chatbots

This Innovation Brief provides background knowledge on chatbots and presents several use cases in detail.

Here you can find the most important information!

Deep Dive

Demo System: platbricks® Warehouse Management

Get to know the cloud-based platbricks® Warehouse Management in practice and try out the module over a period of 14 days in our free demo system. 

Chatbots In Logistics: Innovation Brief

This Innovation Briefing provides background knowledge on chatbots and presents a number of use cases in detail.

Dos and Don'ts of Using Chatbots in Logistics

There are a few things to consider when introducing chatbots in logistics. Our checklist tells you what you need to pay attention to.

platbricks® - Smart Logistics Unlimited

Designed as a digital modular system, platbricks® can be used to orchestrate internal and cross-company logistics processes and execute them with smart mobile wearables.

Full Transparency in Subcontracting

With these tips, you'll be able to keep track of inventory and manufacturing steps at the contract service provider when subcontracting.

Free Logistics Check-up

Whether you are at the very beginning of your journey or already on the road - we get on board at every stop and accompany you in the Digital Transformation of your supply chain. We will be happy to advise you in our "Logistics Check-up" - make an appointment now.

Logistics Trends 2021

Which logistics trends will accompany us in the coming year? And how can managing directors and logistics managers take advantage of these trends to master their own challenges?

SAP® Transformation in Logistics

Real-time capability and security as well as flexibility and scalability form challenges that logistics managers have to face. A holistic software environment could be the answer.

Your Contacts for Chatbots

Bernd Jaschinski-Schürmann
Expert for Logistics IT
MA_Commerce_Pascal Leppich
Pascal Leppich
Expert for Logistics IT
Michael Dreimann
Michael Dreimann
Expert for Logistics IT
Bernd Jaschinski-Schürmann
Expert for Supply Chain Management