But who is now responsible for these responsible tasks? After all, one person - such as a process manager - cannot handle this scope alone. Classic process management provides for various roles with clearly defined tasks. Depending on the company's size, these tasks and roles can, of course, be structured differently. Especially by using modern solutions in BPM, you can interpret the responsibilities precisely. With the support of automated processes, you will succeed in an intelligent distribution of tasks for your company.
CPO - Head of Process Management
The Chief Process Officer is the primary person responsible for the entire process management and often reports directly to the management. He sees process management in the context of the corporate strategy and derives the appropriate methods for his area of responsibility from this.
The process owner is responsible for the strategic control of the process according to the CPO's specifications. In doing so, he or she assumes responsibility for process planning and controlling and ensuring the performance of the process.
The process manager is responsible for the operational execution of the process. The process manager receives the strategic specifications from the process owner and is responsible for their implementation at the operational level. This includes the operative process control, including planning and controlling, and the coordination of the interfaces to other processes.
Process management consultant
Independent consultants are often called in when company-relevant changes in business process management are being considered. They can assess the situation with a neutral view and, for example, support the introduction of new methods or optimization of general business processes.
Process management coach
What does a process management coach do? While the process management consultant mainly deals with management positions, the process management coach provides advice and support to all process management roles and helps you to implement the process management specifications at the operational level, for example, in the planning of process activities or process analysis.
A process participant implements each process step defined in the process. Thus, each process participant contributes to achieving the goal of the respective process.
The process controller supports the CPO and the process owners in their strategic process control by preparing the relevant key figures and suggesting appropriate reactions or activities.
A process auditor is responsible for ensuring proper process execution. To this end, he regularly conducts audits to check, for example, that the process documentation is being viewed and that improvement measures are being pursued.