TI-Messenger - Secure Communication in the Healthcare Sector
tim+: The interoperable messaging solution for nursing, practice and clinic
The TI Messenger for the Healthcare Sector: tim+
Whether clinic, pharmacy, or care facility: tim+ connects service providers in the German healthcare sector securely and in real time - across sectors and certified. Based on the powerful Matrix protocol, tim+ not only offers modern interoperability but also enables quick, reliable, and compliant information exchange. A TI messenger that can do more - for everyone who shapes healthcare together.
Secure, Interoperable and Practical - The TI Messenger for the Healthcare Sector
tim+ enables healthcare professionals to communicate end-to-end encrypted via smartphones, tablets, and desktops - across sectors and in real time. The application supports the exchange of text, images, voice messages, and documents, and can be seamlessly integrated into existing primary systems (PVS and HIS).
Authentication takes place via established TI components: Healthcare facilities use the SMC-B card, service providers use their healthcare professional card (HBA). This ensures that only authorized persons have access to tim+. Thanks to modern encryption technologies, our TI messenger meets the highest data protection and IT security requirements - thereby providing a trustworthy basis for digital collaboration in the healthcare sector.
tim+ forms the basis for secure, digital communication in the healthcare sector. Depending on the user group and application scenario, different variants are available, tailored to specific requirements. The three main versions, TI-Messenger Pro, TI-Messenger ePA, and TI-Messenger Connect, are presented below.
One TI Messenger - Many Possibilities
TI-Messenger Pro
The "Pro" version is aimed at medical service providers in doctors' surgeries, pharmacies, care facilities, hospitals, and health insurance companies. The TI Messenger Pro enables secure, cross-sector communication and can be integrated into primary systems. tim+ is the certified solution from Arvato Systems.
TI-Messenger ePA
The TI Messenger ePA is aimed at people with statutory health insurance and can be used via the electronic patient file and the app of the respective health insurance company. It enables secure chat communication between patients, health insurance companies, and other service providers - even for insured persons who have chosen the ePA opt-out option.
TI-Messenger Connect
This variant is currently being specified by gematik. TI-M Connect enables third-party providers, such as patient portals, DiGAs, or telemedicine providers, to integrate the TI Messenger natively into their own apps. This creates a bridge between specialist applications and the TI. The offer is aimed exclusively at insured persons.
Use Cases from the TI Messenger
Information for Providers and Resellers: Opportunities, Models and Technical Insights for Partners
With tim+, Arvato Systems offers a holistic solution for the TI Messenger - from contract processing to ongoing operation. You conclude the contract via our self-service portal, authenticate yourself securely, and activate tim+ with just a few clicks. Arvato Systems is your reliable partner and takes care of all technical and organizational tasks.
It is provided entirely in Germany, including hosting, monitoring, and logging. Our dedicated support team provides rapid assistance with questions and guarantees SLA-based operation with maximum availability and security.
Whether as a standalone application or via a REST-based API, tim+ can be integrated into existing infrastructure. The solution is scalable, making it suitable for both small practices and large hospital groups. For resellers, we also offer white-labeling to enable individual brand management.
In summary, with tim+ you get:
- TI-Messenger as a standalone or API - for maximum flexibility in the application
- Hosting & operation in Germany - GDPR-compliant and secure
- Monitoring, logging & SLA-based support - for stable and transparent operation
- Self-service portal - for simple contract processing, user management, and configuration
- Technical documentation & integration aid - for smooth integration into your systems
- White labeling options - for individual brand appearances
- Secure authentication - via established TI procedures
- Scalability - for any size of organization
Frequently Asked Questions About the TI Messenger
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What is tim+?
tim+ is the TI-Messenger (version TI-M Pro) from Arvato Systems for the German healthcare sector. It enables secure, GDPR-compliant and interoperable communication between medical facilities, nursing staff and, in the future, patients - based on the matrix protocol.
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Who can use tim+?
tim+ is aimed at all service providers in the healthcare sector: medical practices, care facilities, hospitals, pharmacies, and, in the future, patients. The prerequisite is a connection to the telematics infrastructure (TI).
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What functions does tim+ offer?
- Individual and group chats
- Case-based communication
- Exchange of documents (PDF, Word, images, etc.) up to 100 MB
- Presence display and favorites function
- Export of chats and files
- Broadcasting messages
- Integration of chatbots and health care services
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Is tim+ safe?
Yes, tim+ offers end-to-end encryption (E2EE), two-factor authentication (2FA), Secure Secret Storage and Sharing (SSSS), and meets all requirements of the GDPR and DSK. It is operated exclusively in Germany.
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How is tim+ set up?
Setup is carried out by local service providers (DVO), primary system manufacturers, or the respective umbrella organization. Arvato Systems offers comprehensive support and an OrgAdmin client for central administration.
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On which devices can tim+ be used?
tim+ is platform-independent and works on desktop PCs, tablets, and smartphones. It can be used as a standalone app or integrated into PVS/KIS.
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Is tim+ compatible with other TI messengers?
Yes, tim+ is based on the Matrix protocol and is interoperable with other certified TI messengers. This enables cross-sector communication.
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What advantages does tim+ offer in everyday life?
Rapid coordination between nursing care and doctors, documented communication, reduction in hospital stays, integration into existing systems, support for telemedicine, and digital coaching.
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Is there support for technical questions?
Yes, Arvato Systems offers technical support, training and comprehensive documentation on how to use and set up tim+.
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Is tim+ refinanced via the TI flat rate?
Yes, the use of a TI messenger, such as tim+, is included in the monthly TI flat rate that practices receive for operating the telematics infrastructure. The prerequisite is a complete self-declaration of the TI applications used. Even if the messenger is not mandatory, it is taken into account in the flat rate.
Your Contact for den TI-Messenger