Industries
Consulting & Innovation
Solutions & Products
Infrastructure & Operations
About us & News
Career
Blog
Solutions & Products
alexander-mosch-foto_256x256
YOUR CONTACT
shutterstock_525896374 (1)

Omnichannel for Real-Time Commerce

Understanding Customers. Making Touchpoints Visible. 

Use Case
Benefits
References
Video
Our Services
Downloads

Retail and the consumer goods industry are facing major challenges in an increasingly demanding and digital market environment. Customers today expect a seamless shopping experience across different channels. With innovative technologies such as E-Commerce platforms, Big Data analytics and Artificial Intelligence, you can optimize your processes, increase your efficiency and better understand and serve your customers. 

 

We offer customized consulting and solutions to give you a competitive edge and help you operate successfully in a challenging market environment. Our collaboration is focused on meeting individual requirements in the best possible way. 

Integrated Omnichannel Platform With Central Data Management​

Your Challenge

Unclear IT landscapes spread across different channels such as online stores, social media and brick-and-mortar stores increasingly challenge you. This leads to a high manual workload, inefficient processes and difficulties in integrating data from different systems to create a cosistent customer experience. 

The Vision

By implementing a centralized Data Management System, you enable seamless integration of your data from multiple touchpoints. Machine learning technologies create a personalized shopping experience across all channels to drive revenue growth and customer satisfaction. 

Our Solution

The solution for this vision lies in the implementation of an integrated Omnichannel platform incl. central Data Management and Machine Learning technologies in your IT architecture. This allows you to keep and manage all important data on articles, orders, inventories, delivery locations, customers or even prices in a central location. 

Benefits for You as a Retailer or Consumer Goods Manufacturer

Personalization

The aroma® platform enables you to personalize your customer approach across all channels and create a seamless shopping experience. 

Efficiency

By integrating data from multiple channels, you promote more efficient data management and analysis. 

Revenue Growth

Delighted customers and lower costs from a Single Source of Truth can drive your revenue growth. 

Scalability

Benefit from a scalable platform that can always be adapted to the growth and developments of the company. 

Data Security

Comprehensive reporting and alerting capabilities help you monitor your business processes and keep your data secure. 

Flexibility

Adapt quickly and easily to the individual requirements and needs of your clientele, thanks to numerous interfaces from the aroma® API suite. 

References

Omnichannel Consulting for Hagebau
DIY Hellweg with aroma®
EAI Service Architecture and Data-Center-Migration for Lekkerland

Our Services for Your Success

  • For a customized consultation, we evaluate your current situation together and develop recommendations for action based on your omnichannel goals. By implementing high-performance omnichannel solutions, we ensure that you can meet the individual needs and requirements of your customers. In addition, we offer training and support for our aroma® platform - so that you can use it optimally and benefit from it. 

  • With our platform you implement a central system between your customer touchpoints, e.g. the online store or the stationary stores, your warehouses as well as your previous IT structures, e.g. the ERP and financial systems. All data flows and order processes can thus be controlled and constantly optimized in a central business logic. 

  • This Single Source of Truth allows you to easily integrate modern IT technologies, such as headless commerce, into your omnichannel strategy. With our many years of omnichannel experience, we know how seamless ("unified") shopping processes can be supported by state-of-the-art back-end and front-end structures, making them even more flexible. This allows you to offer personalized recommendations and offers in real time after analyzing and evaluating your customer behavior. 

Omni-Channel Order Management with aroma®

Downloads

White paper: Omnichannel means Omni-Convenience

Do you want to be where your customer is? Optimize your omnichannel strategy now and increase your customer satisfaction.

Guide: Omnichannel IT Architecture

Take advantage of the opportunities offered by digitization by making your IT architecture fit for the future.

White paper: Omnichannel Order Management

With these best practices, retailers can overcome their omnichannel order management challenges.

White paper: Headless Commerce for Retail

For stronger customer loyalty: Headless commerce offers new approaches to mastering the complexity of Omnichannel commerce and deploying high-performance services.

Your Contact for Retail & Consumer Goods Industry 

alexander-mosch-foto_256x256
Alexander Mosch
Expert for Commerce