Account Switching Made Easy

Kontowechsel24.de is a wholly owned subsidiary of Teleperformance, a leading company for digitally integrated business services. The company is committed to simplifying the process of switching bank accounts from one financial institution to another and saving consumers the lengthy and complicated process that has been involved to date. Kontowechsel24 was therefore looking for a partner who could develop a digital platform for such a process.

Artificial intelligence optimizes transaction processes: As part of the project with Kontowechsel24, Arvato Systems developed two proofs of Concepts (POCs) to test the extent to which AI simplifies transaction processes. The idea behind this was to increase convenience for customers and at the same time increase the efficiency of the service centers during the account switching process - with success. Thanks to AI, digital signatures can be verified via mobile devices, which minimizes the risk of false signatures. But the benefits of AI go even further, and across national borders: for example, it supports the identification of payment partners when switching accounts abroad. With its successful POCs, Arvato Systems not only demonstrated the enormous potential of AI, but also presented promising approaches for improving transactions and taking the customer experience to a new level.

Kontowechsel24.de is a subsidiary of Teleperformance, a leading provider of customer experience solutions. They support banks in their digital transformation and have established themselves as the market standard in Germany. The company has also successfully expanded its business to many other European countries such as Ireland, Austria, Spain, France, the Netherlands, Portugal, Italy, Belgium and Poland. In 2019, 400,000 account changes were carried out using the new platform and three million bank accounts were switched. The company is also focusing on further innovations such as the use of video chat, eVoucher- and PSD2/FinTS modules.