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Amazon Connect for Arvato

Cloud-based contact center for modern customer engagement businesses

Amazon Connect - improved customer experience through a cloud-based contact center

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With Amazon Connect, our customer Arvato uses a highly flexible, scalable, and user-friendly contact center. Amazon Connect is easy to implement and straightforward to manage for call center managers and agents. It is completely cloud-based and does not require a telephone system - AWS provides the entire technical infrastructure. This enables excellent customer service at low costs.

Benefits

Use of innovative and purely cloud-based telephony
Significant increase of support quality and responsiveness of your company
Reduced costs for personnel, IT and telecommunications
Implement new call flows in minutes

The Project at a Glance

Highlights

Text-to-Speach-Technology

Thanks to the integrated use of text-to-speech technology, there is no longer any need to record, input, and test announcement texts - the output text is simply edited, the voice is selected, and the new voice announcement is immediately available.

Speach-to-Text-Technology

Using existing Speach-to-Text technology, as well as artificial intelligence and machine learning, conversations are converted to text online and scanned - appropriate solutions to the customer's concern are displayed in real-time.

Automatic scaling

Sales and marketing campaigns can now be planned and executed without technical restrictions. Amazon Connect recognizes the call volume and scales up automatically.

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Your Contact for Amazon Web Services

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Steffen Groba
Expert for Amazon Web Services
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Note: We Use Cookies
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