Amazon Connect for Arvato Supply Chain Solutions Loyalty
Cloud-based contact center for modern customer engagement businesses
Thanks to the integrated use of text-to-speech technology, there is no longer any need to record, input, and test announcement texts - the output text is simply edited, the voice is selected, and the new voice announcement is immediately available.
Using existing Speach-to-Text technology, as well as artificial intelligence and machine learning, conversations are converted to text online and scanned - appropriate solutions to the customer's concern are displayed in real-time.
Sales and marketing campaigns can now be planned and executed without technical restrictions. Amazon Connect recognizes the call volume and scales up automatically.