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Omni-Channel Order Management und aroma®

White Paper: Omnichannel Order Management

Customers today use all available channels - an Omnichannel Order Management System enables intelligent networking

White Paper: Omnichannel Order Management and aroma®

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Digitization in retail & B2B trade: Order management is a fundamental part of any omnichannel strategy

White Paper Omnichannel Order Management with aroma

For many companies, the "digitalization project" means integrating parallel e-commerce systems and numerous new processes into long-established, traditional branch processes. Retail and B2B commerce need to integrate online and offline businesses in a way that ensures high customer satisfaction, increasing sales / contribution margin and low operational costs.

Additional requirements of the digital transformation in retail - for example, through drop shipment or services such as "click and collect" and "ship-from-store" - do not make the task any easier to solve. How can this retail challenge be met in the future in a sustainable, scalable, and cost-efficient manner?

What initially looks like squaring the circle can be elegantly solved in practice: Find out in this whitepaper which best practices retailers can use to master this challenge – and why an Omnichannel Order Management System, or OMS for short, plays a central role in commerce and e-commerce.

White Paper Topics

Typical customer requirements in retail
Typical IT challenges
The culture question: Active change management
Solving the IT challenge
Use of an Omnichannel Order Management System (OMS)
The alternative to an OMS
Omnichannel Solutions: Help in times of pandemic
How long does it take to implement an OMS?

Deep Dive

Demo: Take a look at aroma®

Our free demo gives you exclusive insights into the look and feel of our Order Management System.

Consulting: Omnichannel Quick Check

Our Arvato Systems Omnichannel experts help you realize the full potential of your Omnichannel strategy.

White Paper - Omni-Channel Order Management

Our white paper reveals the best practices retailers can use to overcome the challenges of omni-channel order management.

Omni Convenience with aroma®

Want to be where your customer is? Learn how to maximize the potential of your omnichannel strategy now.

You want to discuss the topic of Omnichannel Order Management directly with our experts? Feel free to contact us for an initial consultation.

Your Contacts for Omni-Channel Order Management

MA_Nasser_Kaspari_Commerce
Dr. Nasser Kaspari
Expert for eCommerce
Roland Weigandt-1
Roland Weigandt
Expert for Omnichannel Solutions
Portrait_Kevin_Jahn
Kevin Jahn
Expert for Omnichannel Solutions