Omni-Channel Order Management und aroma®

White Paper: Omnichannel Order Management

Customers today use all available channels - an Omnichannel Order Management System enables intelligent networking

Digitization in retail & B2B trade: Order management is a fundamental part of any omnichannel strategy

White Paper Omnichannel Order Management with aroma

For many companies, the "digitalization project" means integrating parallel e-commerce systems and numerous new processes into long-established, traditional branch processes. Retail and B2B commerce need to integrate online and offline businesses in a way that ensures high customer satisfaction, increasing sales / contribution margin and low operational costs.

Additional requirements of the digital transformation in retail - for example, through drop shipment or services such as "click and collect" and "ship-from-store" - do not make the task any easier to solve. How can this retail challenge be met in the future in a sustainable, scalable, and cost-efficient manner?

What initially looks like squaring the circle can be elegantly solved in practice: Find out in this whitepaper which best practices retailers can use to master this challenge – and why an Omnichannel Order Management System, or OMS for short, plays a central role in commerce and e-commerce.

White Paper Topics

Typical customer requirements in retail
Typical IT challenges
The culture question: Active change management
Solving the IT challenge
Use of an Omnichannel Order Management System (OMS)
The alternative to an OMS
Omnichannel Solutions: Help in times of pandemic
How long does it take to implement an OMS?

Deep Dive

White paper: Headless Commerce for Retail

For stronger customer loyalty: Headless commerce offers new approaches to mastering the complexity of Omnichannel commerce and deploying high-performance services.

Guide: Omnichannel IT Architecture

Take advantage of the opportunities offered by digitization by making your IT architecture fit for the future.

White paper: Omnichannel Order Management

With these best practices, retailers can overcome their omnichannel order management challenges.

White paper: Omnichannel means Omni-Convenience

Do you want to be where your customer is? Optimize your omnichannel strategy now and increase your customer satisfaction.

Demo: Take a look at aroma®

Our free demo gives you exclusive insights into the look and feel of our Order Management System.

Omnichannel: Terms & Definitions

Which are the different channels? What does resilience mean in retail? Which concepts are described by terms such as Click and Collect, BOPIL, ROPIS or Endless Aisle?

Consulting: Omnichannel Quick Check

Our Arvato Systems Omnichannel experts help you realize the full potential of your Omnichannel strategy.

You want to discuss the topic of Omnichannel Order Management directly with our experts? Feel free to contact us for an initial consultation.

Your Contact for Omni-Channel Order Management

Dr. Nasser Kaspari
Expert for eCommerce