Consent Management In The Context Of SAP Customer Experience
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General Data Protection Regulation (GDPR)
Collecting personal data has never been easier. Therefore, EU legislation has regulated the use of this data in detail in the General Data Protection Regulation (GDPR).
The GDPR Is Not A Paper Tiger
Violations of the GDPR can be expensive - in the worst case, fines of up to 20 million euros may be imposed. A number of cases show that this is not a paper tiger. Companies should therefore look into ways of efficiently complying with the GDPR. It is therefore surprising that a good 25 percent of German companies have not yet implemented the regulations.
Trust Is Important For The Customer Experience
The good thing about it is that sensitive handling of customer data is not only important to avoid possible penalties. It also promotes the trust of your customers in the responsible behavior, the "corporate behavior" of your company.
Consent Management Is Essential
Particular importance is attached to the management of consents for data use, i.e., consent management. Everything should be documented with the highest level of transparency and be accessible at all times - from the first consent with several options to subsequent changes and hopefully the absence of revocation. Special software solutions, so-called CMP systems, help you with this.