Consulting & Innovation
Solutions & Technologies
Infrastructure & Operations
Industries
More
MA_Pierre_Bremehr_Commerce
YOUR CONTACTS
KV_ArvatoSystems_Commerce_SAPC4HANA_PaerchenShopping_AdobeStock_73082642

SAP C/4HANA

Communication at the highest level

The Right Time, the Right Channel
Your Competitive Advantages: Efficient Use of Customer Data
Our Services for Your Success
Your Benefits

Your Customers Are the Key to Your Success! but Do You Really Know Them?

Whether online, mobile or on site: today, customers contact you via countless communication channels. The customer experience solutions from the SAP C/4HANA portfolio enable you to implement a holistic customer relationship management that gives you and your customers access to all relevant information and services at all times.

The Right Time, the Right Channel

Effective Customer Engagement in Omni-Channel Trade

With the customer engagement platform C/4HANA from the market leader SAP, your customers are always at the center of attention. Whether in e-commerce, sales, marketing or customer service - we help you to understand your customers precisely, to optimize contact and to personalize their behavior across all channels. With this knowledge, you can react flexibly and meet your customers' expectations.

Your Competitive Advantages: Efficient Use of Customer Data

  • Customer data and processes always in sight

    With the SAP Commerce Cloud, you have all of your data and processes under control. Optimize your sales processes and order management, manage contents and catalog data centrally, and benefit from extensive personalization and targeting functions. Manage your customer dialog in real time and offer your customers the best possible pathway to making the right decision.

    Highlights

    • Omni-channel control and order processing
    • Centralized administration of content and catalog data
    • Optimization of order management
    • Customer dialog in real time
    • Support for complex product configurations


    Get more information about SAP Commerce Cloud here!

  • Personalized customer communication in real time

    The SAP Marketing Cloud provides you with a comprehensive overview of your customers – you can always see what drives your customers. Provide them with the information they need at the right time using personalized, automated communication processes. Dynamic customer profiles and powerful functions for segmentation enable personalized customer communication and customer retention management.

    Provide your customers with custom proposals across all relevant channels. With the SAP Marketing Cloud you offer an optimized customer experience, strengthen customer retention, and increase revenue while optimizing processes at the same time.

    Highlights

    • Dynamic customer profiles
    • Powerful tools for the segmentation of customer data
    • Tools for real-time campaign analysis
    • Personalized customer communication and customer retention management
    • Support for all relevant channels
  • All customer data is always within reach

    With the SAP Sales Cloud, you have access to current information about customers and processes from any place and at any time. Whether you need access to prices, product information, proposals, or analyses – with the SAP Sales Cloud, your sales team has access to all of the important data. Forecasting functions and real-time lead evaluation allow you to retain control over your sales processes.

    You can embed these functions in your everyday business processes through integration with Office tools such as Outlook, Gmail, Lotus Notes, Evernote, and your calendar and telephony systems. Thanks to the intuitive user experience, this process is very simple and works both online and offline.

    Highlights

    • Centralized data management
    • Real-time analyses and interactive dashboards
    • Intuitive user interface
    • Seamless integration in day-to-day business
  • Effective customer retention after the purchasing decision

    Today, more than ever before, customers expect you to process their service requests quickly and effectively. At the same time, the number of communication channels and points of contact continues to increase. Handling this situation requires a service platform that supports all types of interactions, from self-services without a direct link, to service personnel, all the way to highly complex interactions – from any place and at any time.

    Highlights

    • Personalized customer communication for every interaction
    • Highest level of self-service functions
    • Consolidation of product information and expertise
    • Omni-channel customer support for process and ticket management
    • Optimization of internal communication
  • Build relationships based on trust

    In order to obtain meaningful customer data, you need the trust of your customers. The basis for this is the SAP Customer Data Cloud, which creates trust through transparency, security and control. It simplifies authorization management with a self-service center that gives customers access to their own data and preferences. This makes it clear to the customer that he bears the responsibility. In this way, you can bind occasional visitors to your brand in the long term.

    Highlights

    • Secure customer identities
    • Compliance with the GDPR
    • Obtaining customer consents
    • Customer identity management
    • Registration and Interactions

Our Services for Your Success

Consulting, implementation and operation – all from a single source.

We provide consultation and work with you to define your process requirements and the desired functions. We draw your attention to opportunities to increase efficiency and optimize costs. We use this framework to design a solution for you and to help you select the ideal standard software.

Our experienced project managers handle implementation, configuration of standard software, and integration in your existing IT systems. Last but not least, we support your IT department with data migration and train your users. Naturally, we also provide you with the necessary product licenses. If needed, we offer you the right IT infrastructure for your business and handle system operation, including maintenance, application management, and further development.

Your Benefits

Excellent performance: Maintain billions of customer contacts simultaneously
Effective: quick setup, easy-to-use
Flexible: fast implementation of new processes
Open: easy integration of data sources and channels
Expandable: Take advantage of the SAP Cloud platform

You May Also Be Interested In

SAP S/4HANA: Lay the Digital Groundwork for the next generation together with us!

SAP S/4HANA makes it possible to consistently manage an organization in line with digital processes. That is why our clients rely on the SAP platform technology of the future. We support you with ‘two-speed IT,’ which offers stability at the digital core and agility in competition.

Enjoy Cloud Flexibility – Take advantage of SAP Resources when you really need them!

Arvato Systems offers you certified SAP hosting services from the cloud. You have the choice between the familiar public clouds Microsoft Azure and Amazon Web Services or the Arvato Systems Private Cloud. We help you with implementation, migration and administration.

We are the SAP Partner for your Digital Transformation – SAP Consulting and Project Methodology

Digital Transformation requires an experienced industry IT partner with comprehensive knowledge of technology and processes – and that is our specialty. We structure your project with a five-stage approach which includes clearly-defined decision points.

Your Contacts for SAP C/4HANA

Dr. Nasser Kaspari
Expert for SAP C/4HANA
MA_Pierre_Bremehr_Commerce
Pierre Bremehr
Expert for SAP C/4HANA