SAP Service Cloud
The Service Solution for Retail
The comprehensive ...
- OMNIPRESENT - integrated communication channels enable service contact via websites, chatbots, phone, chat, SMS, email and social media.
- INTEGRATING - providing support pages for self-service, including syndication in your knowledge management.
- SUPPLEMENTARY - conversational AI chatbots support your service teams and take over standard tasks
- STEERING - analyses and dashboards including real-time analyses regarding the utilisation of your staff, completion rate of tickets, SLAs and other relevant key figures.
- DYNAMIC - quality management in experience management and direct utilisation of customer feedback.
- HOLISTIC - by combining experience and operational data, motivations, causes and patterns can be identified.
Service Solution from SAP.
- OPERATIVE - combine training management and knowledge management in the service in one central system.
- CONNECTING - easily integrate information from sales, commerce and marketing to create a complete customer profile.
- COORDINATING - integration with SAP Field Service Management provides end-to-end service experiences, from the first interaction to the resolution of the problem.
Your Contact for SAP Service Cloud
Dr. Nasser Kaspari
Expert for eCommerce