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SAP Service Cloud

The Service Solution for Retail

9 Good Reasons
Why Arvato Systems
Reference Cases
Modules
Deep Dive

The CRM Solution for Your Customer Service

Make it easier for your customers to solve service cases: Fast, simple and precise problem solving in omnichannel is not only a prerequisite for helping customers when the need arises. It is also an opportunity to strengthen customer loyalty. SAP Service Cloud gives you everything you need for excellent service experiences while maintaining high efficiency - it is the foundation for perfect omnichannel support with its 360-degree view of customers and intelligent ticket management.

9 Good Reasons for SAP Service Cloud

The comprehensive ...

  • OMNIPRESENT - integrated communication channels enable service contact via websites, chatbots, phone, chat, SMS, email and social media.
  • INTEGRATING - providing support pages for self-service, including syndication in your knowledge management.
  • SUPPLEMENTARY - conversational AI chatbots support your service teams and take over standard tasks

efficient ...

  • STEERING - analyses and dashboards including real-time analyses regarding the utilisation of your staff, completion rate of tickets, SLAs and other relevant key figures.
  • DYNAMIC - quality management in experience management and direct utilisation of customer feedback.
  • HOLISTIC - by combining experience and operational data, motivations, causes and patterns can be identified.

Service Solution from SAP.

  • OPERATIVE - combine training management and knowledge management in the service in one central system.
  • CONNECTING - easily integrate information from sales, commerce and marketing to create a complete customer profile.
  • COORDINATING - integration with SAP Field Service Management provides end-to-end service experiences, from the first interaction to the resolution of the problem.

Our Services for Your Success

Consulting, implementation and operation – all from a single source.

We provide consultation and work with you to define your process requirements and the desired functions. We draw your attention to opportunities to increase efficiency and optimize costs. We use this framework to design a solution for you and to help you select the ideal standard software.

Our experienced project managers handle implementation, configuration of standard software, and integration in your existing IT systems. Last but not least, we support your IT department with data migration and train your users. Naturally, we also provide you with the necessary product licenses. If needed, we offer you the right IT infrastructure for your business and handle system operation, including maintenance, application management, and further development.

Reference Cases

E-Commerce of Dangerous Goods with Sap Commerce Cloud

SAP Commerce Cloud Optimizes Westfalen’s Cylinder and Liquefied Gas Sales Processes

Customized SAP Marketing Cloud

Arvato Systems Takes SAP Marketing Cloud to new levels for New Pig

Optimal customer experience at Geringhoff

Perfect connection of SAP Commerce Cloud, SAP Marketing Cloud and SAP Sales Cloud ensures optimal customer experience.

Deep Dive: SAP Customer Experience

Cookiecalypse

WHITEPAPER: E-commerce and online marketing used to be based on third-party cookies, but these are now threatened with extinction. Learn more about the background and what to do now in the whitepaper.

Consent Management

WHITEPAPER: Legally compliant handling of customer data is crucial for the customer experience. This white paper explains the background and shows solutions.

SAP Commerce Cloud

USE CASE: Retail companies should be able to put together the right offers for every target group - both private and business customers. In this use case, we describe how merchants can efficiently implement this with SAP solutions - especially the SAP Commerce Cloud and SAP CPQ (Configure, Price and Quote) as part of the SAP Customer Experience suite.

7 Tips for Visual Search

CHECKLIST: One of the most important trends in online commerce is Visual Search. Download our checklist "The 7 best tips for optimizing your webshop for Visual Search" and optimize your offers with regard to Visual Search.

e3zine.com: Configure, Price & Quote

ARTICLE: Complex offers of multi-variant products are time-consuming and error-prone. CPQ applications accelerate the process and help to avoid time consuming and expensive mistakes.

Your Contacts for SAP Service Cloud

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Pierre Bremehr
Expert for SAP CX
MA_Nasser_Kaspari_Commerce
Dr. Nasser Kaspari
Expert for SAP CX