Social Media Risk Management & Brand Protection
Our content moderation solution
While your customers are active in social media channels, our content moderation solution helps you protect your brand reputation and turn customers into mega-fans.
The best of two worlds
Our solution combines the know-how of artificial intelligence with many years of experience in the service industry. State-of-the-art speech processing and deep learning algorithms achieve the highest levels of accuracy and automation in detecting malicious or unwanted user content. Continuous learning of artificial intelligence is ensured by a feedback loop between AI, human moderators and our team of experienced linguists and data scientists.
Value-Added Approach
Standard and Individual Filters
Arvato Systems supplies ready-made filter categories such as insults, aggression, hate speech, and political or religious harassment. Combined with our wide range of languages, this enables quick implementation of content moderation projects. Brand-specific filters are additionally trained according to individual needs.
Business Logic
Specific business rules or other complementary logic can be implemented in our back-end system.
Reports & Analyses
Our internally developed reporting component combines real-time reports and historical data and delivers actionable insights. Customized reports can be delivered on-demand.