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Roland Weigandt-1
Omni-Channel Order Management und aroma®

White Paper: Omnichannel Order Management

Customers today use all available channels - an Omnichannel Order Management System enables intelligent networking

White Paper: Omnichannel Order Management and aroma®

Simply fill out the form and request the whitepaper for free download!

Digitization in retail & B2B trade: Order management is a fundamental part of any omnichannel strategy

White Paper Omnichannel Order Management with aroma

For many companies, the "digitalization project" entails integrating e-commerce systems set up in parallel and numerous new processes. Retail and B2B trade must incorporate an online and offline business, so that customer satisfaction is high, sales /contribution margin increase, and operating costs remain low. Additional requirements - for example, through drop shipment or services such as "click and collect" and "ship-from-store" - do not make the task any easier to solve. How can this retail challenge be met in the future in a sustainable, scalable, and cost-efficient manner?

What initially looks like squaring the circle can be elegantly solved in practice: Find out in this whitepaper which best practices retailers can use to master this challenge – and why an order management system, or OMS for short, plays a central role in commerce and e-commerce.

White Paper Topics

Typical customer requirements in retail
Typical IT challenges
The culture question: Active change management
Solving the IT challenge
Use of an Omnichannel Order Management System (OMS)
The alternative to an OMS
Omnichannel Solutions: Help in times of pandemic
How long does it take to implement an OMS?

Deep Dive

Demo – Omnichannel Order Management with aroma®

Our free demo offers you exclusive insights into our Order Management System aroma®.

Omnichannel Quick Check

Your Path to Omnichannel in Perfection - With Arvato Systems Quick Check. Register now and get a personal consultation appointment!

White Paper - Omni-Channel Order Management

Our white paper reveals the best practices retailers can use to overcome the challenges of omni-channel order management.

Omni Convenience with aroma®

Want to be where your customer is? Learn how to maximize the potential of your omnichannel strategy now.

Your Contacts for Omni-Channel Order Management

Kevin Jahn
Expert for Omnichannel Solutions
Roland Weigandt-1
Roland Weigandt
Expert for Omnichannel Solutions
Dr. Nasser Kaspari
Expert for eCommerce