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Omni-Channel Order Management und aroma®

White Paper: Omnichannel Order Management

Customers today use all available channels - an Omnichannel Order Management System enables intelligent networking

Digitization in retail & B2B trade: Order management is a fundamental part of any omnichannel strategy

Retail and B2B trade must integrate online and offline business in such a way that customer satisfaction is high, sales / contribution margin increase and operating costs remain low. Additional requirements - for example through dropshipment or services such as "click and collect" and "ship-from-store" - do not make the task any easier to solve.

What initially looks like squaring the circle can be elegantly solved in practice:

Find out in this whitepaper which best practices retailers can use to master this challenge - and why an order management system (OMS) plays a central role in this.

Whitepaper topics:

  • Typical customer requirements in retail
  • Typical IT challenges
  • The culture question: Active change management
  • Solving the IT challenge
  • Use of an Omnichannel Order Management System (OMS)
  • The alternative to an OMS
  • Help in times of pandemic
  • How long does it take to implement an OMS?

White Paper: Omnichannel Order Management and aroma®

Simply fill out the form and request the whitepaper for free download!

Your Contacts for Omni-Channel Order Management

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Pierre Bremehr
Expert for eCommerce
Dr. Nasser Kaspari
Expert for eCommerce