E-Commerce of Dangerous Goods with SAP Commerce Cloud

Customer demands for digital services have also arrived in the gas and energy industry. What is required is the ability to place orders around the clock, quickly and easily, and to retrieve relevant documents at any time. The first online ordering functions have been tested and are in use. Now a consistent, uniform e-commerce presence is to be set up for the entire Westfalen Group.

Westfalen wants a uniform and easy-to-maintain e-commerce solution for the two strategic business units Gases and Energy Supply and all national companies. For the strategic orientation in e-commerce, special processes and special solutions in the SAP system are to be revised and, if possible, returned to the standard. To this end, SAP Commerce Cloud (formerly Hybris) is to be introduced as SAP's standard store solution for e-commerce.

• The outdated customer portal is thus to be replaced.
• The new e-commerce solution drives the digitalization of Westfalen's business processes

With the SAP Commerce Cloud, a system was introduced with which the requirements of the Westfalen Group can be covered across divisions and countries. Together with Arvato Systems, the online store was first piloted for a business unit in a national company and then successfully rolled out. Now the focus is on continuous agile development and secure operation of all online stores.

The technical solution consists of the following components:

• Standard SAP CX software with SAP Commerce Cloud on SAP Infrastructure (CCv1)
• Integrated SAP Commerce Backoffice Product Cockpit as PIM system
• SAP Data Hub for transferring product data from SAP ERP to SAP Commerce Cloud
• SAP Smart Edit as CMS
• Images and media are managed directly in SAP Commerce Cloud
• CRM Salesforce