E-Commerce of Dangerous Goods with SAP Commerce Cloud
Westfalen AG
SAP Commerce Cloud Optimizes Westfalen’s Cylinder and Liquefied Gas Sales Processes
In 2017, Westfalen introduced an online store for the sale of cylinder gases for the Gases Division. The main task here was to rethink, standardize and then digitize the existing processes. Digital sales of gases not only require compliance with high safety standards, but also high-quality product data with safety information. For the Energy Supply business unit, the digital sales channel followed in 2020 in order to also map the replenishment of liquefied gas in containers online.
In addition to forecasted fill levels and residual ranges, the notification of deliveries is also important.
Learn more about how sales processes and data assets were digitized and optimized with SAP Commerce Cloud.
Customer Benefits for Cylinder Gas Online Store
Customer Benefits for the Liquid Gas Online Store

"With SAP Commerce Cloud, we now offer our customers the ability to place orders, view invoices and fill level forecasts, and many other service functions 24/7. This enables us to present the complex world of dangerous goods in a much simpler way for our customers and, through clever user guidance, we can avoid incorrect orders and optimize overall processes."
Westfalen Gruppe
The Westfalen Group operates in the three business areas of gases, energy supply and service stations in Germany, Belgium, France, the Netherlands, Austria and Switzerland. Founded in 1923, the family-owned company is headquartered in Münster and employs nearly 1,800 people. In 2020 the Westfalen Group achieved sales of 1.6 billion euros.